What are the responsibilities and job description for the Customer Service Representative position at Your After School?
Customer Service Representative
Company Overview:
Your After School is an enrichment program providing one-hour classes for school-aged children before and after school, covering subjects related to arts, technology, STEM, and more. Classes are taught by local educators, parents, and businesses. The program operates in Connecticut and New York and is expanding.
Position:
Our company is looking for a customer service professional who is detail-oriented and self-motivated. The ideal candidate should have strong customer service, communication, and organizational skills. This is a hybrid remote role, with some in-office reporting required in Madison.
Duties and Responsibilities:
-Customer Management: Handle inquiries, process class registrations and modifications, and provide information on policies.
-Communication: Maintain a positive attitude while interacting with customers via phone, email, and program tools.
- Issue Resolution: Monitor reports and address customer service issues, escalating as necessary.
- Database Management: Keep track of enrolled students' specific needs (allergies, medical, support).
- Policy Knowledge: Stay informed about program policies and registration software.
- Process Improvement: Contribute to enhancing customer experience and service efficiency.
Qualifications:
- Experience: Customer service experience, especially with families of school-aged children, is preferred.
- Skills: Strong written and interpersonal communication abilities.
- Customer Awareness: Capable of addressing diverse customer needs.
- Technical Proficiency: Familiarity with Microsoft Office, Google Drive, and Dropbox.
- Multitasking Ability: Effective in managing multiple responsibilities during high-volume periods through prioritization and teamwork. This includes potentially 30 emails per day.
Job Types: Full-time, Part-time, Seasonal
Pay: From $20.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
Experience:
- customer service: 2 years (Required)
Work Location: In person
Salary : $20