What are the responsibilities and job description for the Practice Administrator position at Your Health?
GENERAL DESCRIPTION The role of the Practice Administrator is responsible for providing leadership to achieve excellence in clinical outcomes, patient experience, and accordance with best practices and nationally accepted standards of care. The Practice Administrator will support a culture of compliance with all applicable federal and state regulations. This position works closely and collaboratively with members of leadership to direct the day-to-day operations of the physician office.
AREAS OF RESPONSIBILITY
A successful Practice Administrator will be able to perform these essential duties and responsibilities. Reasonable accommodations may be made, in accordance with applicable law, to enable individuals with disabilities to perform the essential functions.
The following is a list of essential functions, which may be subject to change at any time and without notice. Management may assign new duties, reassign existing duties, and/or eliminate function(s).
Leadership
Lead and manage a multi-disciplinary healthcare team, fostering a collaborative and patient centric environment.
Oversee the selection, supervision, training, and evaluation of staff in coordination with regional leadership team, training team, and human resources.
Collaborate with leadership team to ensure adequate and appropriate staffing.
Lead and manage a multi-disciplinary healthcare team, fostering a collaborative and patient centric environment
Oversee the daily operations of the physician’s office, ensuring efficient workflows, resource allocation, and optimal patient experience.
Team Development
Recruit, train, and mentor healthcare professionals, enabling them to deliver exceptional care and meet patient health goals.
Human Resource Administration
Handle various HR-related tasks such as scheduling interviews, conducting employee onboarding and training, managing payroll issues, administering performance evaluations, staffing coverage and addressing any personnel-related concerns or conflicts.
Performance And Staff Efficiency Management
Implement performance evaluation processes to ensure team members meet established standards and achieve desired outcomes.
Implement strategies to optimize efficiency and workflow within the clinic.
Financial Management
Collaborate with financial personnel to monitor expenses and ensure fiscal responsibility.
Staff Communication
Foster effective communication between the care teams to facilitate coordinated team-based care.
Patient Communication & Engagement
Collaborate with care teams to enhance patient engagement strategies, ensuring tailored care plans and goal achievement.
Interact with patients via email, patient portal, telephone, AthenaText, in-person, etc. to gather necessary information, schedule and confirm appointments, and provide pre-appointment instructions. Respond to patient inquiries, resolve scheduling conflicts, and assist in rescheduling appointments when necessary.
Operational Excellence
Oversee the daily operations of the clinic, ensuring efficient workflows, resource allocation, and optimal patient experience.
Community Outreach
Oversee initiatives led by community disciplines that assist in facilitating patient accessibility and engagement.
Foster strong partnerships with primary care providers, specialists, and virtual healthcare teams to ensure comprehensive patient care.
Regulatory Compliance
Maintain up-to-date knowledge of healthcare regulations and ensure clinic operations comply with all relevant standards.
Quality Improvement
Drive continuous quality improvement efforts, optimizing patient outcomes, safety, and satisfaction.
Administrative Functions
Perform general administrative tasks and support other staff as needed.
Utilize the company’s software systems to enhance patient care and staff efficiency.
Must be available during normal work hours (unless previously approved by direct supervisor). Additional hours may be required to complete normal business functions and/or projects.
Utilize the company’s software systems and update information as required.
Participate in coaching calls.
Perform other duties as requested or required, in the sole discretion of the Company.
AREAS OF RESPONSIBILITY
A successful Practice Administrator will be able to perform these essential duties and responsibilities. Reasonable accommodations may be made, in accordance with applicable law, to enable individuals with disabilities to perform the essential functions.
The following is a list of essential functions, which may be subject to change at any time and without notice. Management may assign new duties, reassign existing duties, and/or eliminate function(s).
Leadership
Lead and manage a multi-disciplinary healthcare team, fostering a collaborative and patient centric environment.
Oversee the selection, supervision, training, and evaluation of staff in coordination with regional leadership team, training team, and human resources.
Collaborate with leadership team to ensure adequate and appropriate staffing.
Lead and manage a multi-disciplinary healthcare team, fostering a collaborative and patient centric environment
Oversee the daily operations of the physician’s office, ensuring efficient workflows, resource allocation, and optimal patient experience.
Team Development
Recruit, train, and mentor healthcare professionals, enabling them to deliver exceptional care and meet patient health goals.
Human Resource Administration
Handle various HR-related tasks such as scheduling interviews, conducting employee onboarding and training, managing payroll issues, administering performance evaluations, staffing coverage and addressing any personnel-related concerns or conflicts.
Performance And Staff Efficiency Management
Implement performance evaluation processes to ensure team members meet established standards and achieve desired outcomes.
Implement strategies to optimize efficiency and workflow within the clinic.
Financial Management
Collaborate with financial personnel to monitor expenses and ensure fiscal responsibility.
Staff Communication
Foster effective communication between the care teams to facilitate coordinated team-based care.
Patient Communication & Engagement
Collaborate with care teams to enhance patient engagement strategies, ensuring tailored care plans and goal achievement.
Interact with patients via email, patient portal, telephone, AthenaText, in-person, etc. to gather necessary information, schedule and confirm appointments, and provide pre-appointment instructions. Respond to patient inquiries, resolve scheduling conflicts, and assist in rescheduling appointments when necessary.
Operational Excellence
Oversee the daily operations of the clinic, ensuring efficient workflows, resource allocation, and optimal patient experience.
Community Outreach
Oversee initiatives led by community disciplines that assist in facilitating patient accessibility and engagement.
Foster strong partnerships with primary care providers, specialists, and virtual healthcare teams to ensure comprehensive patient care.
Regulatory Compliance
Maintain up-to-date knowledge of healthcare regulations and ensure clinic operations comply with all relevant standards.
Quality Improvement
Drive continuous quality improvement efforts, optimizing patient outcomes, safety, and satisfaction.
Administrative Functions
Perform general administrative tasks and support other staff as needed.
Utilize the company’s software systems to enhance patient care and staff efficiency.
Must be available during normal work hours (unless previously approved by direct supervisor). Additional hours may be required to complete normal business functions and/or projects.
Utilize the company’s software systems and update information as required.
Participate in coaching calls.
Perform other duties as requested or required, in the sole discretion of the Company.
