Customer Service Representative - Central Coast Jet Center

Company Profile:

Central Coast Jet Center is a family business and truly feels like one.  We provide the services of fueling aircraft such as Osprey helicopters, T-38 jets, Gulfstream jets, small Cesna planes, etc. and also lease hangar space for tenants to store their aircraft at our facility.

The Kunkle family owns and operates the company and a love of aviation runs in their blood.  James Kunkle, President, who passed away in April 2022 just before his 100^th birthday, created the company in 2003 and his career spanned 47 years in the aviation industry, where he is a multi-rated pilot on numerous aircraft.  Chris Kunkle, VP of Operations, is a California State University Chico graduate, 3^rd generation aviator and Director of the award-winning 2018 – 2019 Central Coast AirFest.  While the company has broadened its capabilities over the years, the quality of service, attention to detail and the love of aviation that defines the Jet Center, still remains today.

Job Summary:

Reporting to the Administrative Manager, the Customer Service Representative will be the “face” of the organization and stationed at the front desk in our lobby.  This is a pivotal position within our organization, as exceptional customer service is of the upmost importance to our organization.

Duties / Responsibilities:

Answering incoming calls and field to respective internal parties accordingly;

Generate and respond to e-mail communications;

Managing flight and concierge services through FlightBridge and other digital sites;

Invoice clients for fuel sales and other services;

Maintain radio communication with line technicians, managers and aircraft;

Arrange hotels and rental cars for pilots and passengers;

Work with military, corporate and government aircraft;

Maintain and file paper copies of signed receipts in existing internal filing system;

Support line crew in decision-making and prioritization initiatives;

Ensure lobby is clean and orderly;

Monitor flight tracker for inbound aircraft;

Communicate with USFS regarding aircraft fuel releases;

Other duties as assigned.

Qualifications:

2-3 years of experience within an administrative capacity and exceptional customer service skills;

Computer savvy and ability to learn new software applications easily;

Proficiency in the Microsoft Office suite of products;

Exceptional oral and written communication, interpersonal, attention to detail, time management and follow-through skills;

Ability to work effectively within a high-intensity environment, especially during wildfire operations and ability to change direction quickly, as necessary.

Working Hours:

8:00AM – 5:00PM Monday – Friday; with flexibility to interchange 1 workday for 1 weekend day, if you choose.

Compensation:

$18.50 per hour to start

Benefits:

Medical, dental, vision insurance;

Simple IRA with an annual 3% company match per pay period;

Paid vacation;

Paid standard CA 40 hours of annual sick time;

6 paid public holidays.

Location:

Santa Maria, CA – in-office position

Salary : $19