What are the responsibilities and job description for the Customer Success Manager position at YourCode Recruitment?
Customer Success Manager
Remote, USA (East Coast preferred)
$75,000 - $85,000 (commensurate with experience)
About the Company
Our client is a leading provider of advanced learning technology solutions, partnering with educational institutions to transform how learners, educators, and administrators achieve their goals. Their innovative platform enables institutions to enhance learner engagement, streamline processes, and achieve measurable outcomes.
About the Role
As a Customer Success Manager, you will play a key role in ensuring that clients maximize the value of the company’s platform. You’ll be the trusted advisor, helping clients successfully implement, adopt, and scale the use of the technology to achieve their goals. This is a remote role, with a preference for candidates based on the U.S. East Coast to facilitate collaboration with key higher education clients in the region.
Key Responsibilities
- Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, serving as their primary point of contact.
- Onboarding and Implementation: Lead new clients through the onboarding process, ensuring seamless implementation of the platform.
- User Engagement and Adoption: Proactively monitor and drive user engagement, identifying opportunities for improvement and growth.
- Strategic Advising: Understand clients' unique needs and goals, providing tailored recommendations to maximize platform effectiveness.
- Issue Resolution: Act as an escalation point for client concerns, coordinating with internal teams to resolve issues quickly.
- Data-Driven Insights: Use analytics to provide clients with actionable insights and demonstrate platform ROI.
- Renewals and Expansions: Partner with sales teams to support contract renewals and identify upsell opportunities.
About You
Required Skills and Experience:
- Proven experience in a customer success, account management, or client-facing role.
- Strong understanding of higher education or ed-tech / e-learning industries.
- Excellent communication and relationship-building skills.
- Ability to analyze data to guide strategy and decision-making.
- Strong organizational skills and the ability to manage multiple clients simultaneously.
Preferred Qualifications:
- Familiarity with learning technologies or similar platforms.
- Experience working with higher education institutions or learning-focused organizations.
- A proactive, problem-solving mindset with a focus on client satisfaction and outcomes.
What We Offer
- Competitive salary and benefits package.
- Flexible, remote work environment.
- Opportunities for professional development and certifications.
- A dynamic and supportive team culture focused on innovation and client success.
Ready to Make an Impact?
If you are passionate about driving client success and thrive in a collaborative, tech-driven environment, we’d love to hear from you.
This company values diversity and inclusion, encouraging applications from all qualified candidates.
Salary : $75,000 - $85,000
