STREET OUTREACH CASE MANAGER

Summary:

Assists in the coordination and development of outreach and case management services; works collaboratively with a team serving a diverse population of high risk/homeless youth.  Provides positive interactions with clients within the framework of the Street Outreach Program and the agency.

Essential Duties and Responsibilities:

• Coordinate and provide street outreach to homeless and runaway youth in the greater New Haven area.
• Work as part of a team to provide positive interactions and appropriate services to clients.
• Interact with a variety of public and private agencies and organizations, referral sources and others as directed by the needs of the program.
• Interact with law enforcement agencies.
• Represent program to funders, community, public/private groups.
• Keep daily and weekly demographic records.
• Create monthly calendar of outreach activities.
• Assist with outreach quarterly reports.
• Develop in-house outreach activities.
• Provide direct coverage to other agency programs in the event of an agency emergency.

Qualifications

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.   The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE:

• Bachelor’s Degree in Human Services required or must be willing to pursue and obtain Bachelor’s Degree. 
• 1-2 years experience with youth outreach work and at-risk/homeless youth essential.

LANGUAGE SKILLS:  

Ability to communicate clearly and appropriately in English, both verbal and written.

Computer literate.

MATHEMATICAL SKILLS:

Ability to apply general mathematical concepts to practical situations.

REASONING ABILITIES:

Ability to problem solve with staff and youth.

Ability to bring issues to the attention of the Program Manager.

Ability to exercise appropriate authority and make sound judgment when needed.

CERTIFICATES, LICENSES, REGISTRATIONS, and OTHER REQUIREMENTS:

First Aid/CPR Certification

Therapeutic Crisis Intervention

Current Connecticut Driver’s License with a Public Service endorsement (PSL).

Maintain a clear driving record

Maintain a clear criminal record

Maintain a clear DCF abuse and neglect record

Bi-annual physical; Annual TB screening.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to transport self to meetings, trainings and work related community events.

Ability to operate and transport youth in agency vehicles.

Ability to endure frequent/intermittent walking, standing, sitting.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to adapt to an active community-based, youth-centered environment.

Ability to work with and be understanding of the diversity of staff, clientele, and community resources.

Ability to be flexible based on the changing needs of the program.

Ability to work in an environment with frequent interruptions and moderate noise level.

Salary : $21