What are the responsibilities and job description for the Front Desk Associate position at Youth Enrichment Brands?
A SafeSplash Front Desk position primarily involves greeting and assisting customers at a SafeSplash Swim School location, managing class registrations and appointments, handling customer inquiries, maintaining a welcoming lobby environment, and ensuring smooth operations at the front desk, all while delivering exceptional customer service
Key responsibilities may include :
- Customer interaction :
Welcoming clients, answering phone calls, addressing inquiries, and providing information about classes and schedules.
Processing new customer registrations, booking swim lessons, managing class schedules, and updating client records.
Assisting with retail merchandise sales at the front desk.
Maintaining a clean and organized reception area, ensuring proper signage, and addressing customer needs.
Managing appointment calendars, handling payments, and maintaining accurate customer data.
Essential skills for a SafeSplash Front Desk role :
