What are the responsibilities and job description for the Residential & Counseling Secretary position at Youth Opportunity Center?
Position Summary
The Residential and Counseling Services Secretary is a key role in the function of the day-to-day operations of YOC’s residential treatment programs. Responsibilities include collecting and distributing important documents and information both internally and externally; assembling and maintaining important documents and reports as well as providing supports and updates in a variety of areas. In addition, the Residential and Counseling Services Secretary helps maintain the environment, culture, and atmosphere of the Residential Services Suite in the Central Services Facility. Anyone performing in this role must have exceptional customer service skills, a high attention to detail, the ability to multi-task, the capability to communicate within multiple levels of the organization, great organizational skills, and developed computer acumen.
Primary Job Expectations
Bachelor’s degree from an accredited university with experience in the social work or health care field preferred.
FUNDAMENTAL QUALIFICATION
Must be able to demonstrate awareness of the cultural and socioeconomic differences of our clients as well as value a nurturing family as the ideal environment; a commitment to empowering others to solve their own problems and a conviction about the capacity of people to grow and change; the ability to establish a respectful relationship with persons served to help them gain skills and confidence by maintaining a helping role and appropriately intervening to meet service goals; the ability to set appropriate limits.
KNOWLEDGE And SKILLS NEEDED
None
WORKING CONDITIONS
Typical work week is 40 hours (Monday-Friday, 8am-5pm).Position requires additional hours when necessary to complete special projects or meet specific deadlines.
Compensation
This position is full-time, and compensation includes a competitive hourly wage and benefits plan.
The Residential and Counseling Services Secretary is a key role in the function of the day-to-day operations of YOC’s residential treatment programs. Responsibilities include collecting and distributing important documents and information both internally and externally; assembling and maintaining important documents and reports as well as providing supports and updates in a variety of areas. In addition, the Residential and Counseling Services Secretary helps maintain the environment, culture, and atmosphere of the Residential Services Suite in the Central Services Facility. Anyone performing in this role must have exceptional customer service skills, a high attention to detail, the ability to multi-task, the capability to communicate within multiple levels of the organization, great organizational skills, and developed computer acumen.
Primary Job Expectations
- Collect and Distribute
- Collects treatment plans and distributes plans to necessary parties.
- Collects random moment surveys and distributes surveys to necessary parties
- Collects FTE’s from CM’s and distributes report to necessary parties.
- Collects supply orders for counselors and immediate supervisors and distributes order to necessary parties.
- Collects digital media file downloads and distributes to client software.
- Collects cottage activity calendars and distributes to audit binder
- Collects clinical outcome data monthly, tracks and uploads to EMR
- Collects MPR, service history monthly and uploads to KidTraks
- Collects and distributes necessary documentation for FPS cases
- Assemble and Maintain
- Assembles and maintains counselor case assignment report daily
- Assembles and maintains staffing/CRT schedule and tracking report.
- Assembles and maintains new cottage manager and counselor manuals.
- Assembles and maintains intake, transition and discharge packets, precautions, program manuals, and journals
- Assembles and maintains staff achievement and years of service certificates and recognition boards.
- Assembles and maintains emergency & crisis procedures binder
- Support and Update
- Schedules support space through portal.
- Creates schedule for weekly rotation for completion of campus rounds
- Tracks clinical services for post adjudication youth in detention center
- Tracks completion of SMART program specific documentation
- Tracks completion of TRU Harbor program specific documentation
- Tracks completion of all CANS assessments and reassessments
- Tracks completion and signatures for all CPA
- Confirms client insurance eligibility via Medicaid portal
- Maintains professionalism, organization, and cleanliness of assigned areas.
Bachelor’s degree from an accredited university with experience in the social work or health care field preferred.
FUNDAMENTAL QUALIFICATION
Must be able to demonstrate awareness of the cultural and socioeconomic differences of our clients as well as value a nurturing family as the ideal environment; a commitment to empowering others to solve their own problems and a conviction about the capacity of people to grow and change; the ability to establish a respectful relationship with persons served to help them gain skills and confidence by maintaining a helping role and appropriately intervening to meet service goals; the ability to set appropriate limits.
KNOWLEDGE And SKILLS NEEDED
- High attention to detail
- Excellent time management skills and the ability to support multiple work assignments simultaneously
- Strong computer application skills
- Ability to take initiative and formulate a course of action to accomplish goals
- Must be adaptable and flexible in dealing with a variety of people and situations
- Ability to communicate clearly with a wide range of people including a variety of internal and external constituents
- Able to identify and resolve problems in a timely manner
- Must be able to prioritize and plan work to maximize efficiency
None
WORKING CONDITIONS
Typical work week is 40 hours (Monday-Friday, 8am-5pm).Position requires additional hours when necessary to complete special projects or meet specific deadlines.
Compensation
This position is full-time, and compensation includes a competitive hourly wage and benefits plan.
