What are the responsibilities and job description for the Policy Enforcement Manager, YouTube Partner Program position at YouTube?
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience in content policy, anti-abuse/customer support operations, reviewing content/answering user questions, and working with vendors.
- Experience in program/project management.
- Ability to work non-standard, on-call rotation weekend, and holiday hours.
Preferred qualifications:
- Experience with SQL and spreadsheet softwares, using data to drive strategy and business action.
- Experience in driving large, cross-functional projects.
- Ability to create processes and iterate on existing workflows.
- Solid technical and analytical skills to frame solutions using data.
- Excellent communication skills to drive consensus across stakeholders.
- Interest in the intersection of policy, creator experience, and brand safety.
About the job
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
In this role, you will be responsible for operationalizing and managing Youtube's Partner Program (YPP) Sensitive Content Policies. The role will require you to work cross-functionally across Scaled Abuse, Ads Policy, Product, and Policy Development to develop and operationalize policies that minimize brand risk to the platform, are scalable, and clearly communicated to creators.
You will think through the unique challenges of a broad array of policy areas (e.g., Hate, Misinformation, etc.) while developing processes that are consistent and resilient.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Engage with cross-functional stakeholders to operationalize Youtube Partner Program (YPP) policies and launch YPP policies.
- Drive and implement enforcement process solutions across multiple Trust and Safety teams (including Enforcement and Operations, Ads Policy, and Scaled Abuse).
- Keep the creator in mind and ensure workflows reflect policy guidelines, and work closely with global vendors to enforce sensitive policies and ensure high-quality.
- Manage escalations related to YPP Sensitive policies and help scale the escalation triage workflow, and manage the sensitive content policy workflows, from designing scalable infrastructure solutions to escalation management.
- Review graphic, controversial, and offensive video content in line with YouTube’s Community Guidelines.
