Technical Product Manager, Support Systems, YouTube

This role may also be located in our Playa Vista, CA campus.

Note : By applying to this position you will have an opportunity to share your preferred working location from the following : Mountain View, CA, USA; San Bruno, CA, USA; New York, NY, USA; Los Angeles, CA, USA.

Minimum qualifications :

• Bachelor’s degree or equivalent practical experience.
• 9 years of experience of technical solution delivery including data warehousing technical architectures, infrastructure components, ETL / ELT and reporting / analytic tools, web application development, or AI / ML development.
• 9 years of experience in solution engineering or architecture and 5 years of experience managing internal or external partners or customers.
• 2 years of people management experience.
• Experience working with Artificial Intelligence / Machine Learning (AI / ML) teams or products (including Google and third-party applications).
• Experience managing product roadmaps, such as prioritization frameworks, jobs frameworks, empathy maps, product canvas, etc.

Preferred qualifications :

About the job :

In this role, you will transform how viewers and creators find the support they need to enhance their YouTube experience. You will lead a team of Product Leads, significantly improving user experience across all facets of the YouTube Support ecosystem, delivering innovative solutions that empower our users and agents to create an exceptional support experience. You will identify opportunities to apply Artificial Intelligence (AI) and Machine Learning (ML) across the support lifecycle, from proactive issue prevention to personalized solutions and automated resolutions. You will partner with Support Systems engineers and technical operations team members to craft platform strategy, develop long-term roadmaps infused with AI capabilities, and unlock insights that shape YouTube's user-centric evolution. Your technical prowess and product mindset will ensure seamless integration of stakeholder needs and innovation that unlocks significant business value.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

The US base salary range for this full-time position is $171,000-$257,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities :

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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Salary : $171,000 - $257,000