What are the responsibilities and job description for the Customer Service Representative position at Yugma?
Job Overview
We are looking for a Customer Service Representative to deliver outstanding service to our customers by addressing inquiries, resolving issues, and ensuring satisfaction. This role requires excellent communication skills and the ability to assist customers through multiple channels.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Provide detailed information about products and services
- Process orders, returns, and exchanges
- Professionally address and resolve customer complaints
- Update customer records through accurate data entry
- Conduct outbound calls for follow-ups and surveys
- Work collaboratively with other departments to ensure prompt resolution of customer issues
Qualifications
- Previous experience in a customer service or call center environment is preferred
- Strong data entry skills and attention to detail
- Ability to efficiently analyze and solve problems
- Experience in client services is a plus
- Excellent communication skills in English
- Familiarity with outbound calling practices
- Knowledge of phone etiquette and customer service best practices
Job Type: Full-time
Pay: $30,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Morning shift
Work Location: In person
Salary : $30,000 - $40,000
