What are the responsibilities and job description for the Customer Service Representative position at Yugma?
Job Title: Customer Service Representative
Location: Charleston, WV
Job Type: Full-Time
Job Description:
We are seeking a motivated and skilled Customer Service Representative to join our team. The ideal candidate will have at least one year of experience in customer handling and will be responsible for providing exceptional service to our customers. You will be the first point of contact for customer inquiries, issues, and concerns, ensuring that each customer interaction is handled professionally and efficiently.
Responsibilities:
- Handle customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate product/service information, troubleshooting assistance, and resolve customer issues effectively.
- Maintain a positive and empathetic attitude towards customers, ensuring their needs are met.
- Identify opportunities to improve customer satisfaction and share feedback with management.
- Handle difficult situations or complaints in a calm, patient, and professional manner.
- Maintain a strong knowledge of products, services, and company policies to deliver high-quality customer support.
Requirements:
- At least 1 year of experience in a customer service or customer handling role.
- Strong verbal and written communication skills.
- Excellent problem-solving and multitasking abilities.
- Ability to work independently and as part of a team.
- High school diploma or equivalent (college degree is a plus).
Job Type: Full-time
Pay: $14.99 - $15.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Rotating shift
Work Location: In person
Salary : $15 - $15
