What are the responsibilities and job description for the Americas XM Insights & Analytics Lead position at Yum! Brands?
What You’ll Be Serving Up :
Champion the voice of KFC guests and team members; standardize XM insights across the Americas region to deliver consistency, focus and advanced capabilities to regional business strategy.
Here’s How You’ll Spice Things Up :
- Design ongoing guest / team member experience reporting for stakeholders at all levels of Americas business units.
- Present insights and recommended actions to Americas business unit Leadership Teams : US, Latin America / Caribbean, Canada.
- Design, manage model to quantify “return on experiences” in terms of business outcomes.
- Design, manage model to demonstrate relationships between guest and team member experiences
- Partner with business unit Leadership Teams to assess XM (Experience Management) maturity and implement tailored “recipes” for growth.
- Conduct “Start, Stop, Continue” exercises on local insights reporting to promote regional reporting consistency.
- Manage XM (Experience Management) footprint in business unit performance frameworks, including metric selection and stakeholder management.
- Manage XM (Experience Management) data input standards and support regional efforts to maintain these standards.
- Support Qualtrics platform enablement efforts within Americas business units
What You Bring to the Table :
Education :
Experience :
Perks of the Job :
