Enterprise IT Systems Administrator

Salary : $33.64 - $42.05 Hourly

Location : Yuma, AZ

Job Type : Full Time

Job Number : 152BS

Department : Information Technology Services

Opening Date : 12 / 02 / 2024

Closing Date : Continuous

Job Summary

This position is advertised from the minimum to the mid-point hourly rate. Salary will be determined based on education and experience at the time of offer.

Under general supervision, the Enterprise IT Systems Administrator is responsible for managing and optimizing the organization's enterprise systems, ensuring they align with the Information Technology Services Department's key pillars : Lead, Innovate, and Secure; this position involves administering systems, defining technical requirements, and supporting enterprise-level and departmental systems while working closely with cross-functional teams and vendors to implement and manage secure, scalable IT solutions, this position has County-wide responsibility.

Nature of Work

• Illustrative Only) Provide technical support, design, install, configure, maintain, and perform system integration to our organization; execute key projects to advance technological capabilities in all workforce and public-facing delivery channels; installs, operates, maintains, and administers Windows Server 2016 / 2019 / 2022 operating systems and associated roles and features; administer and support Microsoft Active Directory, Azure, Exchange, and data shares; administers Microsoft IIS, including managing IIS Web applications and associated components; configures IIS Web Server security, including Authentication, Secure Sockets Layer (SSL), and URL Authentication Rules; manage Group Policy, DNS, and DHCP, monitors systems environment, access, security, functionality, and utilization; resolves traffic, security, and access issues; assures optimum system performance, integrity, and maximum uptime;

takes proactive steps to improve service delivery performance when necessary; performs expedited root cause analysis and escalates the issue to the appropriate teams when necessary; researches and analyzes enterprise system-related problems in functional areas by evaluating workflows, interviewing employees or investigating work practices; troubleshoot and resolve complex hardware, software, and network issues across virtualized and physical environments; design, install, configure, and deploy internal and workforce-facing servers within the Development, Staging, Production, and Disaster Recovery infrastructures; define and document best practices and support procedures; participate in system hardware migration and upgrade projects; conducts system needs assessment and requirements definition; performs feasibility studies and cost-benefit analysis; prepares and produces project proposals and reviews vendor contracts; develops technical manuals and documentation, tracks and documents all work in a service desk system; test and Deploy system security patches and service packs; ensure adherence to IT security policies, particularly around data backups, patching, and network security; conduct regular system audits to identify and mitigate security vulnerabilities; effectively communicates project expectations and status to all team members and stakeholders, including business representatives, partners, clients, and implementation team members; participates in and occasionally leads regularly scheduled team meetings to identify installation issues and lead team members with problem resolutions; provide regular reports on system health, backup status, and resolving incidents or issues; perform regular backup tests and data recovery simulations and ensure readiness for unexpected outages; domain Name registry / purchase and SSL certificate purchase / maintenance; troubleshoot low to mid-tier types of databases; maintain information and data confidentially; provides on-call, 24 / 7 support as needed or required; regular and reliable attendance is required; performs other duties as assigned.

Experience and Education

Sixty (60) semester hours of post high school coursework in computer science, management information systems, or programming; Associates Degree in Computer Science, Information Technology, or related field; three (3) years progressively responsible experience in systems administration within an enterprise environment; Experience administering, configuring, managing, installing, and troubleshooting Windows Server 2016 / 2019 / 2022 operating systems, IIS Web Applications, and Active Directory.; Experience with cloud network technologies (AWS, GCP, Azure); Strong understanding of cybersecurity principles and practices; OR an equivalent combination of education and experience. SPECIAL REQUIREMENTS : Requires successful completion of a background check and must possess and maintain a valid Arizona driver's license. Preferred Qualifications : Bachelor's Degree in Computer Science, Information Technology, or related field; Microsoft (MCITP / MCSE / MCSA), CompTIA (Network and Security ), VMware, Amazon Web Services (AWS), Cisco (CCNA), and ITIL Foundation certifications or equivalent. Experience in database troubleshooting and data warehouse management.

Physical Demands and Working Environment : While work is performed in an office environment, it may require driving to other facilities. Job may require bending, stooping, crawling, climbing, pushing, pulling, and being able to lift up to 50 pounds.

Knowledge, Skills and Abilities

Knowledge of : County policies and procedures; system analysis and design principles and techniques, functional area needs assessment, and requirements definition; techniques, procedures, and tools for maintaining and troubleshooting enterprise systems, underlying hardware, and software programs; database troubleshooting and data warehouse management principals; computer programming languages and techniques; functional areas supported and the specific information requirements and needs; principles and techniques of data processing and applications systems administration; data storage and sharing concepts; principles and practices of IT Security and IT Compliance Standards; Maintenance and capacity management principles of complex network operating domains; Technology project planning and management principles; Enterprise Perimeter Firewalls, Intrusion Prevention / Detection systems, standards, and security requirements.

Skill in : Managing data base and file systems; researching, analyzing, and determining computer problems, user needs, solutions, and system capabilities; evaluating computer equipment, hardware and software systems, and peripheral devices; comprehending complex technical information; conducting feasibility and cost-benefit analysis studies; developing comprehensive technical manuals and documentation; defining and maintaining system access controls and system security procedures; analyzing computer programs; verbal and written communication skills; understanding standard network protocols, such as DNS, DHCP, FTP, SMTP, and SSL; interviewing customers, deciphering business needs, and translating them into application and operational requirements; interpersonal skills with emphasis on customer and vendor relationships for providing excellent customer service; managing multiple tasks and projects simultaneously, ensuring timely completion and prioritization.

Ability to : Communicate effectively verbally and in writing; follow written and verbal instructions; meet critical time deadlines; plan and organize work; communicate effectively verbally and in writing; follow written and verbal instructions; meet critical time deadlines; lift / carry, push, and pull up to 50 pounds; sit, stand, and / or walk for up to 6 hours per day; bend and / or stoop; serve on-call in case of system failure / outage.

Work Environment :

The usual and customary methods of performing the job's functions require the following physical demands : occasional lifting, carrying, pushing, and / or pulling; some stooping and / or kneeling; and significant fine finger dexterity. Generally, the job requires 60% sitting, 20% walking, and 20% standing. Working at a computer monitor for extended periods is required. The job is performed under minimal temperature variations and in a hazard-free environment.

EOE / AA / ADAAA / M / F / V / D DRUG FREE WORKPLACE

Medical Coverage Category

The YCEBT is a self-funded medical plan administered by BlueCross BlueShield of Arizona (BCBSAZ). The employee is able to select from three (3) medical plan options with six (6) tiers that will best suit the employee's needs, dependents or families.

Plan Option 1 : Preferred Provider Option A (PPO) or PPO A 1100 deductible. Employees who participate in the "Wellness Incentive" will receive a $30 monthly premium reduction by completing three steps.

Plan Option 2 : Preferred Provider Option B (PPO) or PPO B 1,500 deductible. Employees who participate in the "Wellness Incentive" will receive a $30 monthly premium reduction by completing three steps.

Plan Option 3 : High Deductible High Plan - Health Savings Account (HDHP-HSA) with a 1700 deductible. Employees who participate in the " Wellness Incentive" will receive a $30 monthly premium reduction by completing three steps.

Employer contributes a total of $800.04 to employees Health Savings Account. If employees select Employee only and participate in the " Wellness Incentive" employees can receive up to 360.00 contribution to a Limited Purpose FSA card to be used for medical or dental purposes.

Southwest Service Administrator (SSA) Mexico PPO Health Plan : SSA is available to employees who are enrolled in YCEBT Medical PPO Plan A and PPO Plan B. The SSA Plan pays 100% of hospital, medical, laboratory and prescription drug benefits, to a maximum of $5,000 per person per calendar year ($10,000 for two or more family members).

This position may be retirement eligible, if you have any questions contact Recruitment division at 928-373-1013 or visit for more information.

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Required Question

Salary : $34 - $42