What are the responsibilities and job description for the Enterprise IT Systems Engineer position at Yuma County?
This position is advertised from the minimum to the mid-point hourly salary. Salary will be determined on education and experience at the time of offer.
Under minimal supervision, the Enterprise IT Systems Engineer performs technical duties to support the Information Technology Services Department's pillars of Lead, Innovate, and Protect; this includes planning, installing, coordinating, maintaining, upgrading, and supporting computer systems, as well as their hardware and software components; the engineer leads efforts to ensure the systems operate efficiently, administers and modifies systems to maintain proper security, and implements system software upgrades for servers and applications; the role also focuses on innovating system enhancements, resolving technology issues, and providing technical support to customers; this position has County wide responsibility. Provide technical support, design, install, configure, maintain, and perform system integration to our organization; execute key projects to advance technological capabilities in all workforce and public-facing delivery channels; administer and support Microsoft Server OS, VMware, ESXi, resource pools, and Storage architecture technologies; administer and supported Microsoft Active Directory, Azure, Exchange, and data shares; researches and analyzes enterprise system-related problems in functional areas by evaluating workflows, interviewing employees, or investigating work practices; design, install, configure, and deploy internal and workforce-facing servers within the Development, Staging, Production, and Disaster Recovery infrastructures; develop and implement project plans, risk assessments, and contingency plans; define and document best practices and support procedures; assist with hardware, firewall, IT DevOps, software vendor evaluation, recommendation, and negotiations; mentor/cross-train team members on existing and innovative technologies; may provide supervisory support for senior personnel; participate in system hardware migration and upgrade projects; conducts system needs assessment and requirements definition; performs feasibility studies and cost-benefit analysis; prepares and produces project proposals and reviews vendor contracts; develops technical manuals and documentation, tracks and documents all work in a service desk system; work in an environment of on-premise and Software as a Subscription (SaaS) enterprise systems; test and Deploy system security patches and service packs; test, Analyze, and Deploy cybersecurity controls consistent with County cybersecurity policies and compliance/regulatory requirements; provides support to existing clients in identifying and resolving medium to highly complex production issues; effectively communicates project expectations and status to all team members and stakeholders, including business representatives, partners, clients, and implementation team members; participates in and occasionally leads regularly scheduled team meetings to identify installation issues and lead team members with problem resolutions; review server log files regularly to ensure systems operate at peak efficiency and performance; monitors network environment, access, security, functionality, and utilization; resolves traffic, security, and access issues; assures optimum network performance, system integrity, and maximum uptime; maintain information and data confidentially; provides on-call, 24/7 support as needed or required; tegular and reliable attendance is required; performs other duties as assigned.A Bachelor's Degree in Computer Science, Information Technology, or a related field; 4 years of experience in supporting enterprise applications, with at least two years in a senior or lead role; Microsoft (MCITP/MCSE/MCSA), Cisco (CCNA/CCNP/CCSP), or equivalent certifications; Extensive experience administering, configuring, managing, installing, and troubleshooting VMware, PowerShell, AWS, Azure, Windows Server 2016/2019/2022 operating systems, IIS Web Applications, and Active Directory.; Experience with cloud network technologies (AWS, GCP, Azure); Strong understanding of cybersecurity principles and practices; Proven ability to manage and lead complex projects; OR an equivalent combination of education and experience.
SPECIAL REQUIREMENTS: Requires successful completion of a background check and must possess and maintain a valid Arizona driver’s license. Knowledge of: County policies and procedures; system analysis and design principles and techniques, functional area needs assessment, and requirements definition; techniques, procedures, and tools for maintaining and troubleshooting enterprise systems, underlying hardware, and software programs; computer programming languages and techniques; functional areas supported and the specific information requirements and needs;
principles and techniques of data processing and applications systems administration; data storage and sharing concepts; principles and practices of IT Security and IT Compliance Standards; maintenance and capacity management principles of complex network operating domains; knowledge of Technology project planning and management principles; enterprise Perimeter Firewalls, Intrusion Prevention/Detection systems, standards, and security requirements.
Skill in: Managing data base and file systems; researching, analyzing, and determining computer problems, user needs, solutions, and system capabilities; evaluating computer equipment, hardware and software systems, and peripheral devices; comprehending complex technical information; conducting feasibility and cost-benefit analysis studies; developing comprehensive technical manuals and documentation; defining and maintaining system access controls and system security procedures; analyzing computer programs; verbal and written communication skills; understanding standard network protocols, such as DNS, DHCP, FTP, SMTP, and SSL; business process analysis, business flows, project management, resource forecasting, streamlining, and automation; interviewing customers, deciphering business needs, and translating them into application and operational requirements; interpersonal skills with emphasis on customer and vendor relationships for providing excellent customer service; managing multiple tasks and projects simultaneously, ensuring timely completion and prioritization.
Ability to: Communicate effectively verbally and in writing; follow written and verbal instructions; meet critical time deadlines; plan and organize work; communicate effectively verbally and in writing; follow written and verbal instructions; meet critical time deadlines; lift/carry, push, and pull up to 50 pounds; sit, stand, and/or walk for up to 6 hours per day; bend and/or stoop; serve on-call in case of system failure/outage.
Physical Demands and Working Environment: While work is performed in an office environment, it may require driving to other facilities; job may require bending, stooping, crawling, climbing, pushing, pulling, and being able to lift up to 50 pounds.
EOE/AA/ADAAA/M/F/V/D DRUG FREE WORKPLACE
Under minimal supervision, the Enterprise IT Systems Engineer performs technical duties to support the Information Technology Services Department's pillars of Lead, Innovate, and Protect; this includes planning, installing, coordinating, maintaining, upgrading, and supporting computer systems, as well as their hardware and software components; the engineer leads efforts to ensure the systems operate efficiently, administers and modifies systems to maintain proper security, and implements system software upgrades for servers and applications; the role also focuses on innovating system enhancements, resolving technology issues, and providing technical support to customers; this position has County wide responsibility. Provide technical support, design, install, configure, maintain, and perform system integration to our organization; execute key projects to advance technological capabilities in all workforce and public-facing delivery channels; administer and support Microsoft Server OS, VMware, ESXi, resource pools, and Storage architecture technologies; administer and supported Microsoft Active Directory, Azure, Exchange, and data shares; researches and analyzes enterprise system-related problems in functional areas by evaluating workflows, interviewing employees, or investigating work practices; design, install, configure, and deploy internal and workforce-facing servers within the Development, Staging, Production, and Disaster Recovery infrastructures; develop and implement project plans, risk assessments, and contingency plans; define and document best practices and support procedures; assist with hardware, firewall, IT DevOps, software vendor evaluation, recommendation, and negotiations; mentor/cross-train team members on existing and innovative technologies; may provide supervisory support for senior personnel; participate in system hardware migration and upgrade projects; conducts system needs assessment and requirements definition; performs feasibility studies and cost-benefit analysis; prepares and produces project proposals and reviews vendor contracts; develops technical manuals and documentation, tracks and documents all work in a service desk system; work in an environment of on-premise and Software as a Subscription (SaaS) enterprise systems; test and Deploy system security patches and service packs; test, Analyze, and Deploy cybersecurity controls consistent with County cybersecurity policies and compliance/regulatory requirements; provides support to existing clients in identifying and resolving medium to highly complex production issues; effectively communicates project expectations and status to all team members and stakeholders, including business representatives, partners, clients, and implementation team members; participates in and occasionally leads regularly scheduled team meetings to identify installation issues and lead team members with problem resolutions; review server log files regularly to ensure systems operate at peak efficiency and performance; monitors network environment, access, security, functionality, and utilization; resolves traffic, security, and access issues; assures optimum network performance, system integrity, and maximum uptime; maintain information and data confidentially; provides on-call, 24/7 support as needed or required; tegular and reliable attendance is required; performs other duties as assigned.A Bachelor's Degree in Computer Science, Information Technology, or a related field; 4 years of experience in supporting enterprise applications, with at least two years in a senior or lead role; Microsoft (MCITP/MCSE/MCSA), Cisco (CCNA/CCNP/CCSP), or equivalent certifications; Extensive experience administering, configuring, managing, installing, and troubleshooting VMware, PowerShell, AWS, Azure, Windows Server 2016/2019/2022 operating systems, IIS Web Applications, and Active Directory.; Experience with cloud network technologies (AWS, GCP, Azure); Strong understanding of cybersecurity principles and practices; Proven ability to manage and lead complex projects; OR an equivalent combination of education and experience.
SPECIAL REQUIREMENTS: Requires successful completion of a background check and must possess and maintain a valid Arizona driver’s license. Knowledge of: County policies and procedures; system analysis and design principles and techniques, functional area needs assessment, and requirements definition; techniques, procedures, and tools for maintaining and troubleshooting enterprise systems, underlying hardware, and software programs; computer programming languages and techniques; functional areas supported and the specific information requirements and needs;
principles and techniques of data processing and applications systems administration; data storage and sharing concepts; principles and practices of IT Security and IT Compliance Standards; maintenance and capacity management principles of complex network operating domains; knowledge of Technology project planning and management principles; enterprise Perimeter Firewalls, Intrusion Prevention/Detection systems, standards, and security requirements.
Skill in: Managing data base and file systems; researching, analyzing, and determining computer problems, user needs, solutions, and system capabilities; evaluating computer equipment, hardware and software systems, and peripheral devices; comprehending complex technical information; conducting feasibility and cost-benefit analysis studies; developing comprehensive technical manuals and documentation; defining and maintaining system access controls and system security procedures; analyzing computer programs; verbal and written communication skills; understanding standard network protocols, such as DNS, DHCP, FTP, SMTP, and SSL; business process analysis, business flows, project management, resource forecasting, streamlining, and automation; interviewing customers, deciphering business needs, and translating them into application and operational requirements; interpersonal skills with emphasis on customer and vendor relationships for providing excellent customer service; managing multiple tasks and projects simultaneously, ensuring timely completion and prioritization.
Ability to: Communicate effectively verbally and in writing; follow written and verbal instructions; meet critical time deadlines; plan and organize work; communicate effectively verbally and in writing; follow written and verbal instructions; meet critical time deadlines; lift/carry, push, and pull up to 50 pounds; sit, stand, and/or walk for up to 6 hours per day; bend and/or stoop; serve on-call in case of system failure/outage.
Physical Demands and Working Environment: While work is performed in an office environment, it may require driving to other facilities; job may require bending, stooping, crawling, climbing, pushing, pulling, and being able to lift up to 50 pounds.
EOE/AA/ADAAA/M/F/V/D DRUG FREE WORKPLACE
Salary : $37 - $46
