Assistant Manager of Order Fulfillment

About The Company 

Yummy Beauty Brands is a leading eCommerce retailer of luxury hair and beauty accessories. Trendsetting products such as our Yummy Hair Extensions and KOSA Professionals Styling Tools have allowed us to continue to disrupt the hair and beauty industry since 2013. 

With over 10 years of experience in the raw hair industry, our quality and texture are superior and incomparable. Recognized by leading press sources such as Allure, Elle, and Essence magazines, Yummy Beauty Brands is considered a forerunner in the hair and beauty industry, receiving praise for its powerful branding, superior customer service, and finest quality hair and heat tools available in today’s market. 

Position Summary  

The Online Fulfillment Assistant Manager, II will assist in the management of online fulfillment operations in the most cost-effective manner within quality standards. Ensure inventory and deliverables operate at levels which meet company requirements and customers' needs. Direct activities so that approved deliverables are completed on schedule and within quality standards and cost objectives.  

Essential Duties and Responsibilities 

The essential functions include, but are not limited to the following: 

• Be physically present in the office 5-days a week and on all company blackout dates. 
• Responsible for providing training to fulfillment staff on labor issues including safety, security, employee relations, scheduling, training, grievances, and the like; ensuring fulfillment team comply with company policies and administering practices in fair and equitable manner. 
• Oversee the shipping of incoming and outgoing company product inventory and supplies. This includes replenishing product inventory for all retail locations. 
• Manage and delegate daily operations to drive exceptional results, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing training where needed 
• Measure key performance indicators to drive performance metrics, manage inputs that deliver results, and convey performance results for regular business reviews. 
• Document and share daily status report with direct Manager 
• Manage, Process, and document all customer returns 
• Liaison with all departments regarding all Fulfillment department functions and client experiences. 
• Responsible for conducting and documenting all scheduled and ad hoc product and supply inventory counts 
• Responsible for documenting all inventory shrinkage and loss and communicating to Management in a timely manner 
• Ensure standards for product quality, equipment, and operator performance are maintained and that cost-effective technology is used to maximize production; ensuring fixed assets are preserved; initiating recommendations on purchases of new equipment and improvements for fulfillment department 
• Responsible for the safety of our fulfillment center along with the transportation of inventory to and from the fulfillment center 
• Responsible for coverage in the absence of the FC Manager 
• Ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time 
• Work flexible hours including nights, weekends, and holidays.  In office work required 
• Perform other work-related duties as assigned  

MINIMUM QUALIFICATIONS (Knowledge, Skills, and Abilities) 

• Bachelor’s degree or related experience in fulfillment/warehousing operations (or equivalent combination of education and experience) required 
• 3 years of prior experience in online order fulfilment, eCommerce, and/or warehousing required 
• 2 year of prior experience with eCommerce Backoffice systems required 
• Intermediate math skills 
• Strong organizational skills 
• Detail oriented 
• Must have excellent verbal and written communication skills 
• Must have excellent organizational, time management, decision making, and multi-tasking skills 
• Must have a sense of accountability 
• Ability work efficiently under pressure 
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays 

PREFERRED QUALIFICAITONS 

• Up to 2 years experience managing a team of 5 employees 
• Experience with process improvements (Lean Six Sigma and/or Kaizen) 
• A Bachelor’s Degree in Operations, Supply Chain/Logistics, or a related field 

Physical Demands and Work Environment  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.