What are the responsibilities and job description for the Aviation Call Center Communications Specialist position at Yute Commuter Service?
Job Overview
We are seeking a motivated and detail-oriented Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while managing inquiries and resolving issues. The ideal candidate will possess strong communication skills and a passion for helping others, ensuring a positive experience for every caller.
Responsibilities
- Handle inbound and outbound calls with professionalism and courtesy.
- Assist passengers with inquiries, providing accurate information and solutions.
- Document customer interactions in our database, ensuring all details are captured accurately.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Conduct research as needed to resolve customer issues effectively.
- Write clear and concise reports on customer feedback and call outcomes.
- Engage in social media management when required, responding to customer queries through various platforms.
- Participate in training sessions to enhance product knowledge and communication skills.
Requirements
- Proven experience in a call center or customer service role is preferred.
- Strong proofreading skills with attention to detail in written communication.
- Excellent verbal and written communication skills; public speaking experience is an asset.
- Ability to conduct thorough research to address customer concerns accurately.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- A proactive attitude towards problem-solving and a commitment to delivering high-quality service.
Job Types: Full-time, Internship
Pay: $20.00 - $23.00 per hour
Expected hours: 30 – 50 per week
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Ability to Commute:
- Soldotna, AK 99669 (Required)
Ability to Relocate:
- Soldotna, AK 99669: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $23
