YWCA Volunteer Program Manager

Job Summary

YWCA Volunteer Program Manager
Non-exempt, Full-time 40 hours per week
Starting at $28/hour, DOE

YWCA Missoula is on a mission to eliminate racism, empower women, stand up for social justice, help families, and strengthen our community. For over 110 years, we have advocated for peace, justice, freedom, and dignity for all people. If you’re passionate about our mission, we want you on our team! Join us as we work on the front lines tackling our community’s most pressing issues. Our staff is creative, collaborative, smart, dedicated and inspired as we seek to build a world where all people are safe, have access to the resources they need, and are empowered to pursue their dreams.

How does this position make an impact on the community? The Volunteer Program Manager assists all programs within the YWCA Missoula with volunteer recruitment, training and retention and coordination of schedules. The Volunteer Program Manager also evaluates and updates current volunteer practices and materials for the agency. This position also acts as an advocate for the Pathways Program when the team needs extra support in the DV shelter or for walk in assessments. Performance of duties reflects the YWCA’s value that all people will be treated with respect and dignity and approached with recognition of their individual importance.

The ideal candidate: Is passionate about the mission of the YWCA and:

• Helps foster a sense of personal strength and self-sufficiency in participants.
• Demonstrates a commitment to diversity, equity and inclusion, practice anti-racist service delivery and advocacy for all individuals.
• Exhibits energy and enthusiasm for the work and the community.
• Provide culturally responsive, anti-oppressive services.
• Has an understanding of the social and political complexities of sexual and domestic violence.
• Approaches assessments with an unbiased trauma informed lense.

Position Specific Responsibilities:

• Recruit, select, and evaluate volunteers for YWCA programs and Secret Seconds Thrift Stores.
• Maintain an accurate volunteer database, tracking hours worked, contact information, and scheduled shifts.
• Lead volunteer retention efforts, including appreciation events, meetings, training sessions, leadership pipelines, check-ins, and monthly newsletters.
• Keep the Volunteer Management policy and procedure manual up to date.
• Develop and administer program evaluations, including training assessments, advocate feedback, and crisis-line evaluations.
• Design and implement biannual Advocate Training for new staff and volunteers.
• Conduct orientations for new volunteers.
• Oversee group service projects and shelter meal volunteers.

Some of what you’ll do in this position:

• Attend staff and volunteer meetings.
• Adhere to YWCA policies and guidelines.
• Maintain professionalism, flexibility, and commitment to teamwork.
• Project a positive image of the YWCA and demonstrate effective public relations skills.
• Foster an inclusive, respectful environment for clients, employees, volunteers, and the public.
• Serve as a knowledgeable resource on YWCA programs and community agencies.
• Perform additional job-related duties as assigned.

Requirements:

• Valid driver’s license, acceptable driving record, and auto insurance compliant with Montana state law.
• Bachelor’s degree in human services or a related field, or equivalent education/experience.
• Must pass a background check to ensure the safety of YWCA program participants.

Minimum Qualifications:

• 1 year volunteer coordination, hiring or managing experience required.
• Highschool Diploma or Equivalency Diploma required.
• Bachelor's degree in human services, educational or business administration field preferred but not required.

What else you should know: This position is full-time, 32 hours per week. The schedule is Monday through Friday. The base wage for this position starts at $28/hour – higher wage would be based on experience calculated using YWCA Missoula’s wage matrix. YWCA Missoula values a diverse, inclusive, and authentic workplace, so if you’re excited about working with us but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Employee filling this role has access to benefits including holiday, vacation and sick time pay; health, dental, vision and life insurance available; reimbursed wellness expenses, employee discount and employee assistance program.

How to apply: To be considered for this position, please send a resume, cover letter and references to pmurphy@ywcaofmissoula.org or PMurphy@ywcaofmissoula.org or by mail/ in person to 1800 S. 3rd St. W., Missoula, MT 59801, Attn: Patty Murphy. Priority deadline for consideration is April 24, 2025.

We strongly encourage women, BIPOC, LGBTQ individuals, people with disabilities, veterans, survivors of domestic violence, and people with lived experience of houselessness or housing instability to apply. The YWCA Missoula is an equal-opportunity employer and are in compliance with the Americans with Disabilities Act.

All offers of employment at YWCA Missoula are contingent upon passing a background check designed to protect the interests of women, children and families served by our programs. For applicants with a criminal history, the nature and recency of the conduct/behavior and its relationship to the position will be considered.

Job Type: Full-time

Pay: From $28.00 per hour

Expected hours: 32 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $28