What are the responsibilities and job description for the Front Desk Associate position at YWCA of Asheville and WNC?
POSITION TITLE: Front Desk Associate
ROLE FOCUS: Membership Sales & Retention
HOURS OF WORK: Part time- 25-30 hours per week
STARTING RATE: $16.45 per hour
FLSA STATUS: Non-exempt, hourly
DEPARTMENT: Health and Wellness
REPORTS TO: Director of Health and Wellness
The YWCA of Asheville fosters a team environment and seeks employees who are dedicated to promoting our missions: eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all.
POSITION SUMMARY:
The Health and Wellness Associates serve on a close knit team of wellness professionals who are committed to a sustainable and inclusive Health and Wellness Program. The role of Health and Wellness Associates is to create a welcoming environment for members to experience wellness. This position is part of the team looking to increase membership through more engaging sales activities and member retention. As a team we provide holistic safe, supportive, and inclusive programming to members utilizing our fitness center, pool, workshops, and classes.
RESPONSIBILITIES:
ROLE FOCUS: Membership Sales & Retention
HOURS OF WORK: Part time- 25-30 hours per week
STARTING RATE: $16.45 per hour
FLSA STATUS: Non-exempt, hourly
DEPARTMENT: Health and Wellness
REPORTS TO: Director of Health and Wellness
The YWCA of Asheville fosters a team environment and seeks employees who are dedicated to promoting our missions: eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all.
POSITION SUMMARY:
The Health and Wellness Associates serve on a close knit team of wellness professionals who are committed to a sustainable and inclusive Health and Wellness Program. The role of Health and Wellness Associates is to create a welcoming environment for members to experience wellness. This position is part of the team looking to increase membership through more engaging sales activities and member retention. As a team we provide holistic safe, supportive, and inclusive programming to members utilizing our fitness center, pool, workshops, and classes.
RESPONSIBILITIES:
Front Desk Associate:
- Works with the Health and Wellness Team to:
- Sustain a collaborative team environment in the Health and Wellness Department via monthly team meetings;
- Create a welcoming environment for all people accessing the YWCA;
- Enforce all facility rules, regulations, and racial, gender, and sexual inclusivity policies;
- Learn front desk systems including Daxko and VirtuaGym applications to help check in members and offer professional level of customer services;
- Learn front desk communication systems such as the phone and radio to help communicate with staff and volunteers when needed;
- Offer facility tours and share the mission of the YWCA:
- Opportunity to teach movement classes or other health promotion workshops, educational trainings, or series if interested
Membership Sales and Retention:
- Work with Membership Coordinator and Health and Wellness Team to:
- Learn and maintain knowledge of DAXKO and Virtuagym membership software including:
- Updating and documenting member information membership information; enroll new members;
- Consistently generate memberships through contacting leads generated through marketing activities, and through engaging tours.
- Ensure all prospect/guest information is entered into the our software system and complete all required tracking forms and processes
QUALIFICATIONS INCLUDE:
- Excellent written & oral communication skills
- A people person with customer service skills for effective member engagement
- Passionate about eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all
- Experience with online tools such as Google suite
- Bilingual in Spanish preferred but not required
- Must be able to work early mornings
How to Apply: Submit resume and cover letter
Salary : $16
