Shelter Case Manager

The YWCA Greater Harrisburg is seeking an experienced and compassionate Domestic Violence Shelter Manager to join our team immediately. In this impactful role, you will help create a safe, supportive, and empowering environment for survivors of domestic violence and human trafficking. This is an opportunity to make a meaningful difference—restoring hope and transforming lives. Bilingual candidates are strongly encouraged to apply.

Position Details:

• Please note that this position comes with compensated on-call responsibilities.
• Working hours are Monday-Friday 8am-4pm; with 37.5 hours per week.
• Salary $20.51

Successful Candidates Will:

• Complete Intakes and provide orientations for shelter residents.
• Provide case management that engages survivors through collaborative development and discussion of goals and action steps
• Develop safety plans with survivors
• Facilitate weekly house meetings and shelter support groups
• Provide ongoing support and advocacy, and utilize crisis intervention and de-escalation skills with survivors in crisis
• Collect and record service and client information timely and maintain confidential survivor records and outcomes; prepare and submit detailed program data or reports as may be required in accordance with established deadlines
• Develop and maintain professional working relationships with co-workers, supervisors, management, community members, other DV/SA agencies, shelters for the unhoused and/or survivors, and other organizations
• Facilitate the upkeep of the shelter housing facilities
• Support department crisis services including hotline coverage, medical and legal accompaniments, intakes and crisis counseling as needed
• Assume (paid) on-call duties as assigned including evenings, holidays and weekends.

Position Requirements:

• Two years relevant work experience in human services; Associates Degree in Human Services or related field with prior-related work experience; Bachelors Degree preferred. An equivalent combination of education and experience will all be considered.
• Prior case management experience REQUIRED
• Highly developed written and verbal communication skills and developed emotional intelligence
• Professional demeanor and positive attitude even in high-stress situations
• Ability to use sound judgment, multi-task and prioritize tasks
• Highly developed skills that demonstrate: professional boundaries, conflict resolution, problem-solving, and crisis management
• Experience working with diverse populations required; experience working with clients with mental health and/or substance abuse a PLUS
• Proficient to advanced computer skills
• Knowledge of Dauphin County community resources REQUIRED
• Valid driver’s license, clean driving history, and reliable personal vehicle.
• FBI, Child Abuse, and State Police Clearances or the ability to obtain.

Our Awesome Benefits Include:

• Medical, Dental, & Vision Insurance
• Employee assistance program
• Life insurance
• Paid time off
• Pension Retirement plan
• 11 Paid Holidays

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