DV Coordinated Entry Program Coordinator

Reports to: Director of Survivor Advocacy & Outreach Programs

Schedule: Full time, Monday—Friday, 9am – 5pm 

FLSA Status: Exempt

Starting Rate: $53,000 annually

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, and supervised visitation. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Foster a positive working environment.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The DV Coordinated Entry (CE) Program Coordinator is responsible for will lead the day-to-day operations of the YWCA’s Coordinated Entry Program, which is a part of the Hamden County DV Coordinated Entry System and run in conjunction with other local DV and housing providers. The DV CES connects homeless survivors of intimate partner violence (IPV) with housing navigation services, housing resources, service providers, and relevant community resources within Hampden County. Central to the Director’s responsibilities are supervision, staff development, stakeholder engagement, participation in the larger Springfield-Hampden County CoC, landlord engagement, programmatic and fiscal oversight of TH and RRH, and some direct service work with clients. The position requires a commitment to the HUD CE guiding principles, including a housing-first orientation, low barrier to service access, and service prioritization based on need.

Essential Responsibilities

• Lead the YWCA in its work on the Hampden County DV Coordinated Entry System by carrying out the agency’s HUD-funded Coordinated Entry, Rapid Re-Housing, and Transitional Housing projects.
• Oversee other relevant housing resources when various opportunities present themselves to the agency, such as four low-threshold housing subsidies for human trafficking survivors. 
• Supervise housing navigators who work with homeless survivors of intimate partner violence identified as a high priority within the CES. Specific works include document preparation, ID and income verification, housing search and placement, the provision of supportive services, and follow-up.
• Provide staff development that contributes to creating an effective, well-trained team that can carry out the work of placing survivors in permanent housing.
• Lead regularly scheduled case conference meetings with project partners to place survivors with housing resources across the County using the DV Housing Prioritization Assessment. 
• Work closely with a Data Coordinator to ensure the CE, TH, and RRH data is entered correctly into the YWCA’s HMIS-Comparable database, HMIS and, when applicable, coordinate staff training with the Data Coordinator.
• Collaborate with the Director and Data Coordinator to create a racial equity rubric that will contribute to continuous quality improvement in how the program meets the needs of BIPOC survivors.
• Participate in quarterly data review meetings run by the data coordinator and adjust the program design based on ongoing data findings. 
• Coordinate with the YWCA’s Finance Department to ensure that lease payments are timely and that YWCA and Project Partner staff submit required documentation (e.g., W-9s and signed leases).  
• Monitor the CE, RRH, and TH spend-down with the YWCA’s Director of Survivors Advocacy and Outreach Programs. 
• Communicate regularly with CES Project Partners, namely Alianza DV Services, Inc., to ensure seamless services for survivors while establishing a positive, trusting rapport. 
• Determine the direction of the project’s warm line, using data to determine the best way to support survivors outside business hours. 
• Stay current on the changing landscape of housing resources in Hampden County.   
• Provide marketing and outreach by distributing bilingual flyers, posters, and palm-sized information cards featuring the Warmline number at places accessible to survivors.
• Provide outreach to local police departments and other local agencies to identify and connect with homeless survivors of intimate partner violence. 
• Explore creative ways to engage survivors, such as establishing satellite office hours and providing group presentations to potential participants at partner agencies. 
• Proactively engage in community outreach, and develop connections with community homelessness services providers. 
• Attend Springfield-Hampden County Coordinated Entry meetings to stay up-to-date on regional housing resources and connect survivors, when applicable, to a more robust network of services (while abiding by all VAWA confidentiality regulations). 
• Participate in CES development offered through NNEDV and the City of Springfield.
• Perform other duties as requested by the supervisor.

Qualifications 

• Bachelor’s degree in human services or other related field
• Spanish language proficiency preferred;
• Prior supervisory experience with demonstrated ability to successfully manage projects;
• Two years of work experience in housing services, placement, and/or case management;  
• Experience with and knowledge of accessing housing, homelessness, social service, and other community-based resources; 
• Experience with survivors of gender-based violence and exploitation;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Ability to represent agency from a management perspective in an active union environment;
• Excellent written and organizational skills including computer skills;
• Must have knowledge of/contacts with community agencies;
• Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 150-day Introductory Period.