What are the responsibilities and job description for the Intake Specialist position at Zócalo Health?
Job Description
Job Description
Intake Specialist
at Zócalo Health
26 / hr Remote (Kern & Tulare Counties) Full-time Entry level
communityhealth #healthequity #latinohealth #healthcare
About Us
Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente . Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.
Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don't speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.
We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.
We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.
About Our Team
Our care model is designed to meet members wherever they are—whether in their homes or communities.. As part of our team, you will go above and beyond to support the teams that engage with Zócalo Health members in a non-judgmental, respectful, and empathetic manner. Your role will be to address their needs and provide valuable feedback to help us continually improve our services.
Role Description
Zócalo Health is seeking an organized and compassionate Intake Specialist to serve as the initial point of contact for patients accessing our care services. This role is essential in ensuring that patients receive seamless support as they begin their healthcare journey with Zócalo Health. The Intake Specialist will complete intake appointments, manage patient documentation, and coordinate follow-up care. This role also supports outreach events and documentation for outreach and claims submission efforts.
The ideal candidate is bilingual in English and Spanish, highly organized, detail-oriented, and passionate about improving access to healthcare in underserved communities.
About the Role
Patient Intake and Coordination
- Complete scheduled intake appointments with patients to collect necessary information and consents. Intake appointments can be virtually or in person.
- Update and maintain the county-based case management tracker for all patients.
- Create care planning accounts for new patients.
- Schedule follow-up appointments with the assigned case manager and / or the Zócalo Health clinical team.
Outreach and Community Engagement
Documentation and Communication
Requirements for the Role
Education and Experience
Skills and Competencies
Benefits & Perks
You must be authorized to work in the United States. We are open to remote work anywhere in the locations outlined in this job description.
At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Salary : $26
