What are the responsibilities and job description for the Senior Program Specialist / Intake position at Community Services and Employment Training, Inc.?
Job Description
Job Description
SUMMARY :
The purpose of this position is to ensure the accurate and timely creation of WIOA Applications in compliance with grants, contracts, and WIB Directives. This position is also responsible to make a determination of program eligibility, and when needed, assessing and enrolling participants for employment readiness. Additionally, this new position will eventually include cross-training as a Career Coach.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following :
- Confirms customer eligibility requirements through examination of applicants' personal and financial documentation and calculating income for a six-month period.
- Continuously reviews and updates the WIOA Technical Assistance Guidebook (TAG) when changes occur for program compliance regarding eligibility requirements and processes.
- Remains knowledgeable and current in relevant grant and contract obligations, requirements, guidelines, and program changes.
- Compiles, sorts and verifies the accuracy of data before it is entered into the system and compares data with source documents for program compliance.
- Enters client data into VOS ensuring documentation is complete.
- Scans and uploads documents to VOS that includes verifying documents, WIA VOS application, I-9 right-to-work documents, selective service registration, applicant statements, and verification of Dislocated Worker or Adult Low Income, or Self-Sufficiency Guidelines as needed for Adult Training programs.
- Obtains signatures on WIB for 704 with the combined Participant Release of Information Authorization, Nepotism, Civil Rights, and the Grievance and Compliant Procedures and gives hare copies to the customer.
- Attends Rapid Response, job fairs, and other community events as directed by Intake Coordinator / Site Coordinator in order to outreach in the community where employment and training services are needed.
- Compiles, sorts and verifies the accuracy of data before it is entered and
- Prepares and modifies documents including correspondence, reports, memos, and emails.
- Composes formal letters to funding sources requesting permission to serve customers in the event that the Selective Service requirement was not met.
- Creates client files with required documentation for eligibility.
- Examines eligibility to ensure all possible service outcomes are taken.
- Transitions customers to the career coaches for further assistance.
- Provides customers with an overview of services available through the OSO.
- Provides exceptional customer service for individuals from various backgrounds that include efficient, precise, and courteous communication in a dignified environment interprets standards and guidelines to potential clients and answers questions regarding process and application status.
- Works closely with EDD partners in helping to coordinate and facilitate a variety of reemployment workshops such as RESEA's, JS4UI, and MSFW workshops.
- Works with other partner programs (ESE, Youth, RESET, Supervised, LEAP, ECO, WtW) to co-enroll participants into WIOA services in order to maximize employment and training opportunities for customers.
- Prepares and modifies documents including correspondence, reports, memos, and emails.
- Handles inbound calls, rescheduling appointments, filing client files, and other offices clerical work.
- Strive for a 90% accuracy rating with completed WIOA application files.
- Conduct second reviews of WIOA files as needed.
- Fully co-enroll ESE customers including objective assessment.
- Performs group eligibility workshops for individuals seeking Occupational Skills Training.
- Makes referrals to partner agencies.
- Performs other duties including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies, and procedures.
- Serves as a customer liaison responding to customer problems, questions, or concerns, and coordinates with the proper agency personnel to provide timely and accurate answers for the customers.
- Follow-up with customers and agencies as appropriate to document the use / success of referrals.
- Provides documentation to partnering agencies.
- Inputs accurate and complete data for all contacts with customers into the agency database.
SKILLS & ABILITIES
EDUCATION AND / OR EXPERIENCE
It is our company policy to conduct fingerprint testing with each employee upon hire if they are assigned to work with our agency. Fingerprint status is a condition to employment with C-SET. Information obtained is kept confidential. Fingerprinting is obtained prior to job assignment and does not constitute an offer of employment.
