Patient Care Coordinator

Z Dentist is a local, family owned, small business in San Antonio, TX. We are professional, engaging and patient-centric.

Our work environment includes:

• Modern office setting with Growth Opportunities (Established December 2022 and fast growing)
• Patient Centric and Team Oriented

Our team is growing!

• Are you feeling stuck in your current position with dreams of opportunity and growing again, personally and professionally?
• Do you want to feel appreciated daily and know your work matters?
• Are you desiring the opportunity to work with a highly accountable team that serves the patients and each other first?
• Do you seek growth by increasing your own level of skills through a prepared plan?
• Are you looking to join the rapidly growing dental health field, a stable environment with good work-life balance?

Our Core Values

• Accountability: Failure will happen even within an empowered team, but we take ownership and hold each other accountable. We learn from a mistake so it does not happen again.
• Growth-minded: we are always looking to grow, we will never be stagnant. We will continue learning and looking for new ways to improve ourselves and our practice. We are always students.
• Commitment: Committed employees bring added value to our office, through our determination, support, high productivity, and awareness of the quality of their work.
• Gratitude and Teamwork: we are not entitled to anything, but by God’s grace we are thankful for it. We are also grace extenders to ourselves and others in our team, we forgive and support while still holding accountable.
• Discipline and Professionalism: Patients will feel not just our warmth, but that we are healthcare professionals and take that job seriously.
• Positivity, laughter and energy: Life is too short to not find daily joy and laughter. Positivity keeps everyone trying new things, feeling brave about brainstorming new ideas, and makes people excited to work with their coworkers.
• Fantastic Patient Experience: We strive to “wow” at every patient visit, every time.

At Z Dentist, we believe in continuous growth, being driven yet humble, and supporting one another. We are currently seeking an exceptional Patient Care Coordinator who embodies these values and is eager to grow within our practice. This position offers a growth opportunity to take on greater responsibilities as you progress in your career.

As a Patient Care Coordinator, you will play a pivotal role in ensuring our patients receive outstanding care from their first interaction to their final treatment. We’re looking for someone who is not only skilled in patient care but also has project management experience to help drive initiatives and improve processes across our practice.

Who We're Looking For

Our ideal Patient Care Coordinator is:

• Friendly, outgoing, and emotionally intelligent.
• Dedicated to providing an exceptional patient experience.
• Highly organized with strong attention to details, time, and able to handle multiple tasks effectively.
• Experienced in project management and comfortable leading initiatives that improve patient care and office operations.
• A team player who communicates clearly and approaches work with honesty, compassion, and a willingness to help in every area of the office.
• A go-getter and high achiever who thrive in a fast paced environment with a lot of growth opportunities.
• Above all, a team player and an excellent communicator, and approach your work with honesty, compassion, and a willingness to help in every area of the office.

Key Responsibilities

• Manage patient scheduling and ensure timely, efficient treatment.
• Provide financial counseling, assisting patients with insurance verification and payment options.
• Assist with administrative duties including managing patient records, data entry, and processing insurance claims.
• Foster a welcoming environment for patients and visitors, providing exceptional customer service.
• Lead and oversee projects aimed at improving patient care processes, including patient satisfaction initiatives.
• Proactively address patient complaints and provide solutions to improve their experience.
• Collaborate with the clinical and administrative teams to ensure smooth office operations.
• Support the practice in meeting business goals by enhancing patient care and office efficiency.
• Ensure compliance with all relevant healthcare regulations, including HIPAA.
• Maintain and update organizational systems, ensuring accurate patient information is always available.
• Continuously work towards improving office processes and patient care workflows.

Qualifications

• 2 years of experience in patient care coordination or similar roles.
• Project management experience, with a focus on process improvement and driving patient care initiatives.
• Strong organizational skills with the ability to multitask and solve problems efficiently.
• Excellent communication skills and a strong team player.
• Ability to work effectively in a fast-paced environment and handle multiple priorities.
• Knowledge of healthcare software and systems is a plus.
• Dental office management experience is a plus.
• Strong attention to detail and commitment skills.

Benefits:

• Health insurance
• 401(k) and 401(k) matching
• Dental Coverage
• Employee discount
• Paid time Off
• Company Retreats

Work Location: In-person

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $20