What are the responsibilities and job description for the Customer Service Representative position at Zach Insurance Agency?
Company Description
Property & Casualty Insurance Agency located in West Hollywood, CA.
Role Description
This is a full-time on-site role for a Customer Service Representative at Zach Insurance Agency located in West Hollywood, CA. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience on a daily basis. CSR will fill out ACORD forms and send them to owners, banks, and lenders. They will also answer the phone and direct calls where needed. The CSR will also be an assistant to the owner and complete tasks as needed/requested.
Qualifications
- Experience in Property & Casualty insurance
- Customer Service Representatives and Customer Support skills
- Customer Satisfaction and Customer Service skills
- Customer Experience skills
- Accounting skills
- Strong communication and interpersonal skills
- Ability to multi-task and problem-solve efficiently
- Experience in the insurance industry is a plus
- High school diploma or equivalent required