Help Desk Analyst

Zachary Piper Solutions seeks a Help Desk Analyst to provide customer support and technical assistance to users supporting a large scale, DoD program in Arlington, VA . This is a long term project supporting Mission Critical work! This opportunity is fully on-site and requires a Secret Clearance as well as a Security certification for consideration.

Responsibilities :

• Maintain Government mobile phone administration
• Troubleshoot and resolve Tier I and II incidents to include : system inquiries, requests, incidents, software installation, printer support, hardware support (desktop, laptop, peripheral).
• Perform in-person customer service and phone support service to 4,000 end-user community .
• Perform trouble ticket action to include updates with quality notes, customer communication, and resolution within established service level agreements.
• Provide VIP support and communication regarding status of incident troubleshooting and resolution.
• Efficiently handle high volume ticket queue by supporting 50 – 100 tickets daily.
• Actively participate in all meetings such as, but not limited to weekly staff meetings, weekly training, Weekly Ticket Tag-Up, etc.

Qualifications :

• A minimum of three (3) years of professional experience in alike setting.
• Security certification
• Active Secret Clearance

Compensation :

• 65,000 - $72,000
• Health, Dental, Vision, 401K, PTO, Paid Holidays, sick leave if required by law

This job posting opens on 2 / 24 / 2025 and will remain open for at least 30 days from the posting date

LI-CB1

Keywords : windows, Security , secret clearance, active secret clearance, active directory, security clearance, CompTIA, help desk, service desk, troubleshooting, monitoring, end user support,

Salary : $65,000 - $72,000