What are the responsibilities and job description for the Embassy Suites Airport - Lobby Attendant position at Zachry Hotels?
About Us:
At Zachry Hospitality, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:
Every Person Matters
Together We Can Do Great Things
This Is More Than a Job
Benefits:
- Company paid short-term and long-term disability.
- Medical, dental and vision insurance
- Fidelity 401K retirement plan with employer matching up to 6% of contribution
- Hilton Hotel Travel Discount Program
- Paid Time Off (PTO)
- Free Meal
- Free annual VIA bus pass
- Incentive Bonus
- Referral Bonus Incentive Program
- Team Member Assistance Program
- And many more!
Job Purpose:
To provide the overall cleanliness and upkeep of the lobby level and its corresponding restrooms.
Job Responsibilities:
- Cleans and/or mops lobbies, public restrooms, guest floors, offices, front drive sidewalk, service landing, elevators, and stairways.
- Reports needed repairs of both equipment and physical areas to the Assistant Director. Reports all lost and found items to security or lost and found coordinator.
- Other duties as assigned by the Assistant Director.
- Properly records time upon cleaning the restrooms.
- To guard hotel and guest property in accordance with departmental rules.
- Cooperates with other departments to permit them to operate smoothly to provide the highest guest satisfaction. Observes and complies with all house and departmental rules.
- Answers and complies with any calls received from housekeeping for guest requests. To make timely walk through of the lobby area in order to keep areas in a high order of cleanliness.
- Other duties as assigned.
Job Skills:
- Ability to lift, reach, bend, stoop, stand and walk continuously, climbs stairs, and push or pull heavy equipment.
- Ability to listen and communicate effectively.
- Ability to comprehend and follow instructions as assigned by supervising management
- Basic ability to comprehend (verbal and written) English language sufficient to understand and communicate information to include safety and security procedures.
- Ability to provide clear direction, instruction and guidance to guests and team members.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Ability to organize and prioritize work and meet deadlines.
- Knowledge of chemical, cleaning agents, and operation of various cleaning equipment.
- Ability to extend arms, scrub, bend, stoop, and stand and walk public areas for extended periods of time.
Qualifications Standards
Education:
High school graduate or equivalent preferred.
Experience:
No prior experience required. Prior hospitality experience preferred.
License/Certificates:
N/A
Phone: 210.270.0772
Equal Opportunity Employer, including disabled and veterans.
If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English – Spanish – Arabic - Chinese
English – Spanish – Chinese
If you want to view the Pay Transparency Policy Statement, please click the link: English
To see other positions, click here.
