Assistant Spa Manager

Assistant Spa Manager

Zama Massage Therapeutic Spa, designated leader of Spas in Portland Oregon with a 5-star reputation is looking for an Assistant Spa Manager to support our Spa Director in leading our Spa & Concierge team.

Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you have leadership, HR & management experience in preferably a spa setting or wellness industry setting? Do you embrace a growth mindset? Do you excel in your ability to give extraordinary customer service? Are you extremely organized, driven and passionate about the wellness industry? We are looking for a career oriented person who wants to grow within our company!

Responsibilities

• The Assistant Spa Manager plays a key and influential role in the day to day running of the spa to achieve the performance and service delivery synonymous with Zama’s reputation of 5 star customer care.
• Support the Spa Director in ensuring that the guest experience is in line with the expectations of the deliverance of excellence in care.
• Provides a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards.
• Assist with managing the daily schedules, daily operations, maximizing booking schedules & public relations initiatives to increase spa visibility, client visits, and increase revenue.
• Ensure that opportunities within retail are set to maximize spend and reviewed weekly for control of inventory.
• Manage the treatment schedule daily to ensure it reflects and flexes to the needs of the business and to promote treatment revenue.
• Be responsible for building client relations, creating and managing comprehensive guest profiles, and coordinating with internal constituents to guarantee guests satisfaction.
• Assist with all annual performance management plans and employee reviews--Take responsibility for Health and Safety within the spa ensuring adherence to both statutory regulations and Company guidelines.

General Requirements

• Associates or preferred Bachelor’s Degree in Hospitality Management.
• ---Licensed Massage Therapist or Esthetician is a BONUS---
• 3-5 years of experience in Spa or Front of House Management
• Experience working within a busy spa environment at supervisory or manager level where excellent standards and service delivery are required.
• Reading, writing and oral proficiency in the English language, Spanish is helpful.
• Proven manager with excellent leadership and motivation skills.
• Excellent verbal and written communication skills.
• Strong communication who can lead by example.
• Positive and ‘can-do’ professional attitude.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must have mathematical skills, technical aptitude and spa operation knowledge.
• Must have basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office Administration, Power Point and Internet applications.
• Knowledge of specific spa industry applications is desirable, such as Booker.
• Must have knowledge of current spa trends in the industry.
• Must be able to relate to all levels of management and colleagues.
• Must have technical awareness and knowledge of a wide variety of treatments particularly for the face and body.
• Must have knowledge of holistic concepts that relate to the well being of all guests in a spa environment.
• To always set a standard in professionalism, appearance and attitude as expected of all Spa colleagues.
• To be adaptable and accountable for all actions.
• You must be capable of performing presentations and training.
• Must have good delegation skills to effectively have many projects running at the same time.
• Establish strategies for achieving monthly service and retail targets.
• Assist Spa Director controlling costs of operational supplies and labor in the Spa.
• Manage the MVA insurance customers and be the liason between the client & the insurance billing team. Grow the MVA department, foster relationships between chiropractors and physical therapists in the neighborhood to grow that dept.
• Administrative tasks as requested & required; assist with payroll, order audits, time clocks, pay detail, insurance requirements, employee handbook edits, etc.
• Working closely with the Owner and Spa Director to assist with Marketing goals.
• Work in liaison with the Owner & Spa Director to develop attractive promotions
• Attend sales calls as and when is necessary, cold calling clients
• Work closely with E-mail Marketing team & Social Media Marketing Team in providing daily and weekly promotions.
• Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence or wear and tear.
• Signoff Checklists completed by Esti and LMT Leads and Assist Spa Director to ensure that standards and procedures have been understood and trained properly.
• Pass on any learned knowledge from shows or training, thereby being an avenue for industry information.
• Responsible for maintaining the high standard of treatment, service and attention to detail within the spa.
• Prepare the agenda for monthly meetings for Spa Management Team.
• To deal with any problems, inquiries and complaints from spa clientele.
• Remain on-call for the spa day or night and available to assist in person or by phone.
• Contacts IT whenever computer or modem issues arise.

Benefits

• This is a salaried full time position starting at $48,000.
• --There is a 3 month probationary period to ensure the right fit for all--
• Employee Discounts, Complimentary Services
• Paid Time Off
• Industry Learning & Development Opportunities
• Retirement Plan
• When you show commitment to us, we reciprocate
• A competitive benefits package, including health, dental and vision

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Zama Massage reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States.

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Experience:

• Management: 3 years (Required)

Ability to Commute:

• Portland, OR 97232 (Required)

Ability to Relocate:

• Portland, OR 97232: Relocate before starting work (Required)

Work Location: In person

Salary : $48,000