What are the responsibilities and job description for the Assistant General Manager position at Zankou Chicken?
Summary:
An Assistant General Manager supports the General Manager and provides support to handle guest service issues, assure great food quality, and, above all, ensure that all Team Members are developing to get better every day. It is essential that the Assistant General Manager balances the needs of their team, their guests, and the company. Additionally, an Assistant General Manager who understands
transparency, collaboration, and sharing of ideas will create a culture for Team Members to provide excellent guest service.
Essential Job Functions
Operations
* Manage proper store operations during scheduled shifts
* Manage and ensure all opening and closing procedures are completed or delegated
* Partner with General Manager to ensure proper store operations
* Leads the team to success, by training, coaching, and mentoring
* Identifies and addresses when processes and actions are consistent/inconsistent with restaurant expectations and standards and coach/praise in the moment
* Floor Control (“aces in their places”) and provides breaks and meal periods
* Acknowledge and address Team Member concerns, partner with GM or HR as needed
*Directs Team Members to follow all cash management procedures
* Organizes and assigns opening and closing duties/responsibilities for the shift
* Coach, train, and develop team members to reach excellence
* Plans weekly schedule & schedules training sessions
* Supports Team Members to reach Mission and Core Values
Guest Services
* Greets all guests in a friendly, helpful, and timely manner
* Offers information and suggestions about our menu to the guest
* Acknowledge, address, and resolve Guest concerns
Food Safety
* Understands, follows, and executes all food safety and work safety requirements
* Ensures food is being prepared, served, and stored to company standard
* Ensures Team Members understand and follow all food safety requirements
Competencies
* Leadership
* Project Management
* Accountability
* Teamwork
* Innovative
* Training, Research & Development
Skills and Abilities
* Believes in and can demonstrate and teach Zankou’s Mission, Core Values, and Culture
* Ability to work independently with minimal supervision
* Strong Leadership Skills: Motivates all Team Members while maintaining smooth operations
* The ability to go the extra mile with an ambitious drive and understanding that great things take time, energy, and persistent hard and smart work
Qualifications
* Proficient computer Skills: Microsoft Office (Word, Excel, Outlook, etc.)
* Minimum of 2 years in a management position
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee may lift and/or move items up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Reasonable Accommodations: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
