Director, Strategic Programs

Welcome! You made it to the job description page! At Zappos, we look for people who will show up as their whole self because we value diversity and inclusion, as well as people who enjoy fun and maybe even a little weirdness. So be sure to check on whether you’re aligned with our company values and culture. If you think you can see yourself delivering WOW as a member of the Zappos family, then check out the job description below! Company Culture is at Our Core Our 10 Core Values are more than just words, they're a way of life. We know that companies with a strong culture & a higher purpose perform better in the long run. Do our values speak to you? 1. Deliver WOW Through Service 2. Embrace and Drive Change 3. Create Fun and A Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More With Less 9. Be Passionate and Determined 10. Be Humble We Focus on Four C’s Company Culture Customer Service Commerce (the "E" kind in our case) Community Zappos continues to transform and grow. Ensuring the four C’s remain top of mind in everyone’s day-to-day means delivering happiness and WOW in the long-term to customers, as well as employees, vendors, shareholders and the community, in a sustainable way. It’s also part of our core culture to offer shoppers more styles and variety, while reimagining ways to exceed expectations, protect and grow our company culture, and serve our communities near and far. Company Perks: Quick Reference A generous Zapponian discount program. A multitude of benefits and incentives to stay healthy and fit. Zappos pays 100% of every employee’s medical, dental, and vision. Plenty of paid time off for life, vacations, staycations, and rest. Zappos pays for 100% of any 12 therapy, mental health, or coaching sessions each year. Meaningful assistance programs like professional development, mentoring, and 401k. Make an impact through volunteer adventures and other community programs Mandatory fun? Yes, please. Enjoy team building, family spirit and plenty of room to recharge. Check out more company perks on our website. Zapponian [noun| employee of Zappos]. You are self-motivated. You think like an entrepreneur, constantly innovating and driving positive change, but more importantly, you consistently deliver mind-boggling results. Bold [adjective| not afraid of anything]. A role at Zappos is an opportunity to be a part of something different. To go bold. We’re a company that isn’t afraid to take risks and question the status quo. Oh yeah, we like to have fun too. Perks [noun| the good stuff you get for working hard]. Zappos pays 100% of your medical, dental and vision premiums. Primary care visits, dental exams, eye exams and generic prescriptions are all free. Plus matching 401k, life coaches, orthodontic benefits, and more. And don’t forget, an unlimited 40% Zappos.com discount. 1990s [noun| a decade we love, but no longer live in]. Old school cover letters are so 1990. Want to show us who you really are? Create a video cover letter. A flash mob, a comedic monologue… whatever showcases your passion for Zappos and the work you’d be doing! Videos are not required, but if you create it, we’ll watch it. Scout [noun| you're a recruiter, too]. As a Zapponian, we’ll ask that you always keep your eye out for great talent to join our family. Consider yourself an extension of the recruiting team, scouting for the best people to grow our company. The Director of Strategic Programs will be responsible for supporting the growth and development of a $3 Billion dollar eCommerce retailer. The ideal candidate will be a highly resourceful and adaptable individual with a strong background in portfolio, program, and product management. WHAT YOU WILL BE DOING: Developing and managing the strategic program roadmap(s), aligning with the overall business strategy and objectives of tech in support of marketing, merchandising, supply chain, and new business initiatives. Overseeing the implementation of multiple programs and initiatives, ensuring they are delivered on time and within budget. Collaborating with cross-functional teams, including engineering, marketing, and sales, to ensure programs are executed effectively and efficiently. Monitoring and analyzing key performance metrics to ensure programs are meeting their goals and driving business results. Providing regular updates and reports to the leadership team on the progress of programs and initiatives. Helping ensure the tech team’s effectiveness to achieve operating profit margins. Leading a team and coaching team members on people management in tech. WHAT YOU BRING TO THE TABLE: Bachelor's degree in a technical or quantitative field or equivalent work experience. At least ten (10) years of experience in program and product management, with a focus on eCommerce. Management of large-scale programs/projects that impact millions of customers. Experience as a leadership team or an extended leadership team member of a tech org. with responsibilities for large teams. Excellent communication and interpersonal skills, with the ability to build relationships and influence others. Proven ability to work effectively in a fast-paced and dynamic environment, managing multiple priorities and adapt to changing circumstances. WHAT REALLY EXCITES US: Strong portfolio, program, and product management skills. Advanced proficiency with Excel and other analytical tools Headcount tracking, management, and optimization. Zappos is committed to help foster an environment where we can celebrate and embrace our diversity and each person's individuality so that people can bring their whole selves to work. In order to ensure that we are considering the needs of all of our employees and building a more inclusive Zappos, we ask that you take a few minutes to update your details, even if you select “Prefer not to say” on some questions. The Fine Print Please limit to 2 applications. The Zappos Family of Companies is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at recruiting@zappos.com or call us at 1.702.943.7777. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Zappos is a customer service company that just happens to sell _____________. Our purpose, first and foremost, is to live and deliver WOW. Born in San Francisco, raised in Las Vegas, Zappos was founded in 1999 as a shoe retailer. And we sure have come a long way. We still sell shoes — as well as clothing, handbags, accessories, and *more. *More is where we provide the very best customer service, customer experience, and company culture. We aim to inspire the world by showing it's possible to simultaneously deliver happiness to customers, employees, vendors, shareholders, partners, and the community in a long-term, sustainable way. We’re so good at delivering happiness and WOW, we often get letters from customers asking us to create an airline or run the IRS. It all stems from an avid commitment to our Core Values and the Four C’s.

Salary : $3 - $0