Operations Associate

Welcome! You made it to the job description page! At Zappos, we look for people who will show up as their whole self because we value diversity and inclusion, as well as people who enjoy fun and maybe even a little weirdness. So be sure to check on whether you’re aligned with our company values and culture. If you think you can see yourself delivering WOW as a member of the Zappos family, then check out the job description below! Company Culture is at Our Core Our 10 Core Values are more than just words, they're a way of life. We know that companies with a strong culture & a higher purpose perform better in the long run. Do our values speak to you? 1. Deliver WOW Through Service 2. Embrace and Drive Change 3. Create Fun and A Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More With Less 9. Be Passionate and Determined 10. Be Humble Company Perks: Quick Reference Zappos pays 100% of every employee’s medical, dental, and vision benefits. Zappos pays 100% of 12 therapy, mental health, or coaching session annually. A multitude of benefits and incentives to stay mentally and physically healthy and fit. Meaningful assistance programs like professional development, mentoring, and 401k with employer contribution. Paid time off for life, vacations, staycations, and rest. A generous Zapponian discount program. Make an impact through volunteer adventures and other community programs. Want to have some fun, too? Yes, please! Enjoy team building, family spirit, and plenty of room to recharge! Zapponian [noun| employee of Zappos]. You are self-motivated. You think like an entrepreneur, constantly innovating and driving positive change, but more importantly, you consistently deliver mind-boggling results. Bold [adjective| not afraid of anything]. A role at Zappos is an opportunity to be a part of something different. To go bold. We’re a company that isn’t afraid to take risks and question the status quo. Oh yeah, we like to have fun too. Perks [noun| the good stuff you get for working hard]. Zappos pays 100% of your medical, dental and vision premiums. Primary care visits, dental exams, eye exams and generic prescriptions are all free. Plus matching 401k, life coaches, orthodontic benefits, and more. And don’t forget, an unlimited 40% Zappos.com discount. 1990s [noun| a decade we love, but no longer live in]. Old school cover letters are so 1990. Want to show us who you really are? Create a video cover letter. A flash mob, a comedic monologue… whatever showcases your passion for Zappos and the work you’d be doing! Videos are not required, but if you create it, we’ll watch it. Scout [noun| you're a recruiter, too]. As a Zapponian, we’ll ask that you always keep your eye out for great talent to join our family. Consider yourself an extension of the recruiting team, scouting for the best people to grow our company. Duties Accurate record keeping for all processes Partner with appropriate resources to achieve the desired results of 100% accuracy Completion of mandatory safety course as well as successful completion of yearly safety trainings Proactively identify and take required actions when finding inventory quality issues in a timely and efficient manner while documenting the necessary information Comfortable working mostly independently Ability to travel between Amazon FC in Jeffersonville, IN and Zappos FC in Louisville, KY Proper PPE usage Ability to lift 50lbs Ability to stand for long periods of time Ability to walk up to 10 miles per day Ability to utilize a standard/electric pallet jack with proper training Ability to multi-task across all departments Ability to utilize basic computer skills (Microsoft Word, Microsoft Outlook, Slack, and Excel). Ability to be flexible within the work day to adhere to business needs Ability to communicate in a professional manner Ability to meet/exceed attendance standards and protocols Customer Focus: The ability to proactively strive to address customer concerns and needs. Is dedicated to meeting the expectations and requirements of internal and external customers Acts with customers in mind Establishes and maintains effective relationships with internal and external customers and gains their trust and respect Distribution Process: Understands the process of moving products or services downstream to the customer Understands the process of transferring goods and services from the light industrial perspective Capable of choosing shipping methods based on current directives from Leadership Hazardous Materials Management: The process dedicated to the safe and secure transportation of hazardous materials. Able to comply with security regulations established by the Department of Homeland Security Possesses knowledge of the key hazardous material handling laws established by the Environmental Protection Agency Able to identify and implement proper packing and labeling methods for transportation of hazardous materials Multitasking: The ability to perform more than one task or activity over a short period of time. Ambitious to be as productive and accomplish as much as efficiently possible Able to maintain focus and discipline Able to differentiate between cortical and non-critical tasks Process Improvement: The method of analyzing and improving upon existing processes to move toward optimization or to meet a new standard. Understands how to assess and identify inefficiencies within a process or workflow and is comfortable communicating a solution to Leadership Punctuality: The ability to fulfill an obligation before or at the expected, predesignated time. Relationship Management: A strategy in which a continuous level of engagement is maintained The Associate will understand all levels of communication required to maintain our current internal and external Customer demands Time Management: The ability to organize and plan how to divide your time between specific activities. Uses their time effectively and efficiently Warehouse Operations: The process of storing goods until they are needed to satisfy customers' needs and requirements while utilizing space, equipment, and labor effectively. Experience Working experience in general warehouse and light manufacturing environment preferred. Must be able to lift 50 lbs. Must be able to stand for long periods of time Education Adheres to all application requirements The Fine Print The Zappos Family of Companies is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at recruiting@zappos.com or call us at 1.702.943.7777. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Zappos is a customer service company that just happens to sell _____________. Our purpose, first and foremost, is to live and deliver WOW. Born in San Francisco, raised in Las Vegas, Zappos was founded in 1999 as a shoe retailer. And we sure have come a long way. We still sell shoes — as well as clothing, handbags, accessories, and *more. *More is where we provide the very best customer service, customer experience, and company culture. We aim to inspire the world by showing it's possible to simultaneously deliver happiness to customers, employees, vendors, shareholders, partners, and the community in a long-term, sustainable way. We’re so good at delivering happiness and WOW, we often get letters from customers asking us to create an airline or run the IRS. It all stems from an avid commitment to our Core Values and the Four C’s. Beware of Recruiting Fraud and Fraudulent Job Offers Online scammers are known to target job seekers by posing as hiring companies through email, text and/or social media. The U.S. Federal Trade Commission (FTC) has posted an educational website where job seekers can learn how to spot this type of fraud, protect themselves and report suspicious activity. Click here for more information. Zappos posts our open job sites on our Careers web page. A job opening described in an email or website that does not also appear on our Careers page is likely not legitimate. No employment candidate is ever required to pay any money as a part of the job application or hiring process. In addition, the Zappos recruiting process involves in person and/or video interviews in most cases, and Zappos will not extend a job offer and request a background check until after this interview process is complete. While we may use a third-party service for recruiting, Zappos’ recruiting staff sends email communications to employment candidates from “@zappos.com” email accounts only. Any initial communication that states it is from a Zappos employee sent via text or from an email that does not use a “@zappos.com” address should be assumed to be fraudulent. If you suspect that you have been contacted by someone falsely representing Zappos about a job opportunity, please email us at recruiting@zappos.com.