Head of Store Operations Manager - New York

About us

Zara offers the latest fashion trends for women, men and children. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person.

Head of Store Operations

Purpose

Overseeing all aspects of store operations and technology (shopfloor and stockroom)

Key Responsibilities

• Proactively identifies areas of opportunity to guarantee that all store operations run efficiently
• Ability to execute and adapt to new company initiatives as they pertain to externalization and sustainability within the supply chain.
• Allocate resources to every task according to the actual needs through strong scheduling management (Orquest)
• Anticipate the needs and the organization of shopfloor and stockroom based on forecast and trend (Sale, Black Friday etc.)
• Development of team by ensuring that all associates are properly trained on store operations and standard procedures (Front and back, including register)
• Work with General Manager/Store Director on ensuring that all H&S procedures are respected and there are no safety hazards in a store
• In collaboration with Register and Technology Manager, ensure that all store devices are in good condition and that all technical issues are properly communicated to respective teams (IT, GS etc.)
• Oversee performance of external stockroom teams (if applicable)
• Protects customer experience through strong implementation of traffic flow both in the fitting room and cash desk
• Overall organization of the register area (team, schedule and customer flow)
• Monitor store KPI in all aspects related to People, Process and Product
• Ensure Cellular organization is implements and followed daily (daily and weekly plan with clear tasks)
• Responsible for organization of fitting room operations including but not limited to organization of floor cells, cleaning, tidying, running and sprinting.
• Works with the General Manager and store team to ensure efficiency of SINT operations. Including ipod sales, SINT, click&collect and store mode.
• Manage and maintain the capacity, of the stockroom. Ensuring the quality and care of the garments are protected.
• Ensuring Back of House organization, cleanness and tidiness up of the working areas and devices.
• During delivery: Organize the team, tools and time in efficient way. Coordinate with visual commercial team the timing of the tasks. Reach and improve productivity.
• Coordinate the replenishment of the sales floor. Responding to store requests for sizes and/or product

Personal Profile

• Previous fashion retail management experience (min. 3 years)
• Excellent customer service experience
• Previous cash handling experience
• Results based approach
• Excellent analyzing, prioritizing and organizational skills
• Ability to work well under pressure and delegate tasks
• Articulate with excellent communication skills
• Strong numerate and literacy skills
• Energetic & enthusiastic with good interpersonal skills
• Strong initiative & self motivation
• Strong negotiation and conflict management skills
• Open/flexible to work varied hours including nights, weekends and or holidays
• Ability to maintain professional standards of personal presentation, in order to represent the image of the brand
• Passion for fashion

What we offer:

In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts. Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more!

Zara USA, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

JOIN US NOW!

EOE/DFW

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• What is your preferred Email Address?
• Are you 18 years of age or older?

Ability to Relocate:

• New York, NY 10003: Relocate before starting work (Required)

Work Location: In person