General Manager

About us

Zara offers the latest fashion trends for all. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person.

Purpose

As the Head of the store, you will lead the team to achieve store goals by meeting company management standards and ensuring a good customer experience. Maintaining a Global vision of the business and link between the three key parts: product, operations and people. Team leaders inspire their people through knowledge of fashion and product. Strong organizational, planning and analytical skills, with the ability to interpret reports from all areas of the store (product, operations, people), draw conclusions and implement improvements. Innovative, with a great capacity to adapt and lead change.

Responsibilities

PRODUCT

· Oversees the management of all sections to achieve sales targets by monitoring product display in all sections.

· Assures that product analysis is carried out in all sections (identifying shortcomings, competition and trends) to carry out the different actions and thus achieve better results.

· Commercial analysis to execute actions that improve sales (Retail, Business Map, product reports, Teams communications).

· Continuous communication and feedback is given to both the central and the country sales team. Monitor the communication flow of all departments.

PROCESS

· Supervises warehouse stock management and merchandise flows, taking into account the criteria of the Commercial Manager. Supervises the organization and planning of people and processes and ensures that teams work according to company standards achieving appropriate productivity.

· Supervises the operation of the store devices and ensures that the technological part works well and provides a good shopping experience.

· Monitor that omnichannel-related processes are executed and compliant (SINT, IPOD, STORE MODE, CC).

· Oversees new project implementations and business and operational upgrades.

· Responsible for and ensures that SHRINKAGE is minimized and coordinates action plans regarding the needs of the store

CUSTOMER

· Lead the standards of customer service in your store.

· Ensures that incidents are resolved in time.

PEOPLE

· Supervises the performance of all managers in store ensuring the support in their professional development.

· Manage the budget of hours with respect to the needs of the store.

· Supervises the process of preparing schedules in all sections and ensures coverage appropriate to the sales dynamics and operational workload of the store.

· Supervises all types of training (on-boarding, mandatory training on the Train platform, job training, etc.)

· Constantly develops succession plan identifying and training potential players.

· Develops, recognizes and gives constructive feedback for the evolution of your store managers.

· Leads compliance with occupational risk prevention, health and safety at work standards.

Requirements

• Availability to travel
• 4 years - 6 years of management experience, minimum of 2 years Fashion Retail Store Manager Experience
• Results-based approach
• Excellent analysis, prioritization and organizational skills
• Ability to work well under pressure and delegate tasks
• Articulate with excellent communication skills
• Strong numerate and literacy skills
• Energetic & enthusiastic
• Good interpersonal skills
• Strong initiative & self-motivation
• Strong negotiation and conflict management skills
• Ability to see bigger picture
• Ability to think "out of the box"
• Open/flexible to work varied hours including nights, weekends and or holidays
• Ability to maintain professional standards of personal presentation, in order to represent the image of the brand
• Passion for fashion

Zara USA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

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EOE/DFW