Practice Manager

Zarminali Pediatrics is building the nation's leading pediatric multispecialty group, focused on supporting families to shape healthy futures for their children – from birth through adulthood – by completely transforming the way pediatric care is delivered nationwide. We are tackling today's challenges of increased administrative burden on clinicians and a siloed approach to pediatric care through intentional design of care delivery, enhanced by leading technology and collaborative, expert care teams.

Our name, inspired by our founder's daughter's name – Zarmina – means "something that is more precious to you than gold". We couldn't think of anything that better represents the way parents and caregivers hold the relationship with their children as the most valuable gift, and how we at Zarminali approach care for each child with equal reverence.

We strive for a healthier future for pediatric patients and a happier future for pediatric clinicians nationwide, and we are looking for people to join us in achieving this vision. If you are eager to join a growth stage company and be part of the early team that is shaping the foundation of both the company and the delivery of pediatric care, then this opportunity might be for you!

POSITION OVERVIEW

The Practice Manager will oversee the daily operations of our pediatric clinic, ensuring smooth workflows and exceptional patient care. Collaborating with the centralized support team and regional leadership, this individual will drive operational excellence, manage clinic performance, and support our mission of transforming the way pediatric care is delivered nationwide. We are seeking an experienced healthcare professional with previous practice management experience who will have end accountability for the success of the practice. This includes ensuring the appropriate resources – human and otherwise – are in place to support smooth practice operations. Regular and transparent communication across all stakeholders, but especially with clinicians and team members, is critical to the success of this role, along with a service orientation to patients, families, clinicians and team members so they can focus on delivering patient care.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Facilitates and owns communication of mission, vision, and organizational values and serves as the glue that connects the field team members with corporate and support departments.
• Operational Management
• Manage day-to-day clinic operations, ensuring adherence to company policies and standards while role modeling the expected behaviors that drive our exceptional culture and commitment to patient care.
• Manage clinic scheduling, including provider schedules, staff coverage, and patient flow, to optimize access, efficiency, and experience.
• Collaborate with the centralized support team to implement processes, tools, and technology that enhance operational performance.
• Maintain the cleanliness, safety, and overall appearance of the clinic, ensuring it always reflects our brand and the professional standards of the organization. Uphold our brand and experience standards ensuring that the physical space is always exceptionally maintained.
• Effectively communicate change and can engage the team to positively implement change.
• Financial Oversight
• Partner with regional and corporate teams to manage budgets, monitor financial performance, and implement cost-saving strategies.
• Ensure compliance with billing and coding practices in coordination with centralized billing teams.
• Monitor inventory and vendor relationships, ensuring proper procurement and cost control.
• Team Leadership
• Act as the on-site leader, fostering a culture of teamwork, innovation, accountability, and continuous improvement while driving collaboration across clinicians and team members in support of growth, process improvement, and enhanced patient care.
• Provide regular day-to-day guidance and support to clinic staff, ensuring alignment with company our goals and values, and hold people managers accountable to this practice to ensure a regular cadence of 1:1 meetings with all clinicians and team members.
• Accountable for managing and/or coordinating all employee actions including employee status changes, timecard approvals, payroll changes, new-hire onboarding, offboarding, etc. And escalating or seeking support from the People team as necessary.
• Partner with the centralized People team to recruit, onboard, train, and develop clinic staff.
• Create a positive culture with engaged clinicians and team members.
• Train, guide, counsel, and develop team members and effectively utilize best practice performance management techniques (e.g. rounding, meetings, feedback interviews, etc.).
• Address performance management concerns and technical issues elevated by direct reports that fall beyond their scope of role.
• Patient Experience
• Drive patient satisfaction by ensuring timely, high-quality, and empathetic care delivery.
• Resolve patient concerns and feedback in collaboration with the regional and centralized teams.
• Implement and uphold best practices to ensure a seamless and positive patient experience.
• Facility Clinic Cleanliness and Appearance
• Conduct regular inspections of the clinic facility to ensure it is clean, safe, and presentable for patients, families, and our clinicians and staff team members.
• Coordinate with janitorial and maintenance services to address cleanliness, repairs, and improvements promptly.
• Ensure all common areas, exam rooms, and waiting areas meet organizational standards for hygiene and aesthetics.
• Compliance and Quality Assurance
• Maintain compliance with all state, federal, and company regulations and policies.
• Collaborate with the centralized compliance and quality teams to support audits, training, and quality improvement initiatives.
• Ensure the clinic meets all safety, health, and regulatory standards.
• Collaboration and Growth
• Act as a liaison between the clinic and the national support team, advocating for the needs of the clinic while ensuring alignment with organizational goals.
• Collaborate on growth initiatives, including expansion of services, partnerships, and community outreach programs.
• Assist with marketing new clinicians and services within the local region.
• Establish and maintain effective working relationships both internally and externally.
• Stay informed of industry trends and leverage company resources to implement innovations that improve clinic operations and patient outcomes.
• The scope of the Practice Manager can vary by size of the clinic, volume of patients, and specialties offered in the clinic.  
  

EDUCATION & EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent.
• Bachelor's degree in healthcare administration, business, or a related field preferred.
• 2 years of experience in healthcare, preferably in a pediatric or multi-provider clinic setting.
• 0 years of experience in a managerial or supervisory role.
• Previous experience building and leading cross-functional clinical and administrative teams.
• Experience working within a national or multi-site organization is a bonus.
• Proficiency in electronic medical records (EMR) systems and practice management software; athena experience strongly preferred.
• Knowledge of healthcare billing, coding, and insurance processes.
• Strong leadership and interpersonal skills with the ability to inspire, manage, and hold diverse teams accountable.
• Demonstrate authentic leadership by embodying the organizational culture, serving as a visible and trusted spokesperson for their team, and advocating for the needs and voices of all team members.
• Proven ability to collaborate effectively across a matrixed structure of both with centralized teams and regional leadership and regional teams and leaders to advance initiatives and share best practices.
• Exceptional organizational, communication, and problem-solving skills.
• Flexibility and adaptability to thrive in a dynamic and evolving environment.
• Ability to lead in a culturally diverse environment and promote culturally competent care.
  
  

At Zarminali Pediatrics, we are committed to our empowering clinicians and team members to deliver better pediatric care, altogether. This commitment requires building an inclusive culture and a team that represents the diverse communities we serve.

We believe that when people from all backgrounds, experiences, and perspectives come together, we create a stronger team and better care for our patients and their families. We realize the importance of an environment where clinicians and team members feel cared for, supported, and valued. We believe in the basics: treating everyone with kindness, respect, and fairness.

We do not tolerate discrimination or harassment of any kind. This includes, but is not limited to, race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.

We recruit and hire based on skills, talent, and potential, ensuring everyone has a fair chance to succeed. Together, we strive to build an inclusive and welcoming space where we can achieve our goal of building a happier future for the pediatric workforce.