What are the responsibilities and job description for the Field Support Specialist position at Zato North America?
- This role requires a flexible work schedule, with 80-90% of the time dedicated to travel, primarily within the domestic region, though occasional international trips will be required.
- Managing machine installations, on-site repairs, regular maintenance, and upgrades to machinery.
- Leading customer service operations by addressing inquiries via phone or directly visiting customer locations.
- Providing a daily written report outlining the tasks completed on that specific day.
- After each installation, repair, maintenance, or upgrade activity, submitting a detailed report including customer acceptance stamp and signature when applicable.
- Building and maintaining strong business relationships with key decision-makers at major accounts.
- Provide remote support to the customers via phone, email, or text for troubleshooting or training.
- Works closely with third party vendors when outside repairs are needed.
- Actively engages with production team to improve production, equipment performance and product quality for long term success.
- Assist and/or lead special projects with equipment improvement and development linked to your area of expertise.
- Assist with the Hebron Parts facility as needed.
- Perform other duties as assigned by your supervisor.
Job Type: Full-time
Pay: $50,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
Schedule:
- Day shift
Application Question(s):
- Do you have experience with scrap metal shredding applications or equipment?
Experience:
- Industrial equipment: 2 years (Preferred)
Language:
- Spanish (Preferred)
Location:
- Hebron, KY 41048 (Preferred)
Willingness to travel:
- 75% (Required)
Work Location: In person
Salary : $50,000 - $85,000