Battery Service Solutions Manager

Who is ZAVTEK

We are a rapidly growing nationwide organization in the Critical Power industry.   Functionally, we sell and service uninterruptible power systems and battery backups in data centers, manufacturing, hospitals, and other industries.  Deeper, we are an organization focused on being quality partners with our employees, customers, and vendors to deepen relationships in everything we do.  We take care of our employees first and believe in turn they will give that same level of care to our customers and vendors.

Be a Part of Our Team

The Battery Service Solutions Manager is responsible for managing the maintenance and repair of all critical power equipment under the battery contract(s) within the referenced region. This position will team with the assigned Director and multiple cross-functional departments to achieve the company's optimal functioning level and ensure complete operability. 

Duties and Responsibilities 

• Prioritize and delegate work order requests to battery technicians; oversee that each job is performed with a high level of skill and optimal customer service, with safety as the highest priority.
• Manage the team of individuals responsible for the timely maintenance and repairs of all critical power equipment to ensure full operability 24/7, ultimately increasing the customer base.
• Lead, train, and guide direct reports and ensure that the appropriate resources are available to perform the job. 
• Assess current region processes and programs and recommend solutions to improve operability and efficiency.  
• Maintain knowledge of electrical guidelines.
• Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicate job expectations; plan, monitor, appraise, and review job contributions; plan and review payroll bi-weekly and compensation actions; enforce policies and procedures.
• Responsible for the Project Management / Planning of projects (as well as other projects as assigned) by working with your assigned Director. 
• Address complaints and resolve problems.
• Complete monthly audits of equipment, customer battery inventory, warehouse, and vehicle maintenance, ensure tool inventory is in working order, and tool calibration for each battery technician. 
• Report any injuries immediately to the direct supervisor and go through the appropriate channels for any action needed. 
• Complete monthly Site Safety Audits to ensure company standards and work policies are always understood and enforced. 
• Organize, plan, and deliver safety training weekly with the battery technicians after each Service Department Shop Day. 
• Continued management and support of our local region, including travel, planning, and customer satisfaction. 

Role-Specific Competencies

• Conflict Management:  Step up to conflicts, seeing them as opportunities; read situations quickly; good at focused listening; hammer out tough agreements and settle disputes equitably; find common ground and obtain cooperation with minimum noise.
• Customer Focus: Meet the expectations and requirements of internal and external customers; obtain first-hand customer information and use it to improve products and services; act with customers in mind; establish and maintain effective relationships with customers and gain their trust and respect. 
• Delegation: Clearly and comfortably delegate both routine and important tasks and decisions; broadly share both responsibility and accountability; trust people to perform; allow direct reports and others to finish their work.
• Priority Setting: Focus your time and others' time on what’s important. Quickly zero in on the critical few and put the trivial many aside. Sense what will help or hinder accomplishing a goal. Eliminate roadblocks. Create focus.
• Organizing:  Marshal resources (people, funding, material, support) to complete projects; orchestrate multiple activities at once to accomplish a goal; use resources effectively and efficiently; arrange information and files in a useful manner.
• Problem-Solving: Use rigorous logic and methods to solve difficult problems with effective solutions; probe all fruitful sources for answers; see hidden problems; perform honest analysis; look beyond the obvious and don’t stop at the first answer.
• Process Management: Figure out the processes necessary to get things done; organize people and activities; understand how to separate and combine tasks into efficient workflow; know what to measure and how to measure it; see opportunities for synergy and integration where others can’t; simplify complex processes; get more out of fewer resources.