What are the responsibilities and job description for the Front of the House Team Member/Customer Service position at Zaza Cuban Comfort Food Inc.?
ZAZA's Cuban Comfort is a rapidly growing, privately held casual concept that is based in Orlando. Our growing restaurant brand is committed to providing impeccable experiences and the highest quality customer service for every Amigo while they relax and enjoy one of our signature Café Cubano Coffee's or a glass of wine. We offer a Breakfast, Lunch and Dinner menu all made with the freshest ingredients and made from scratch.
If you have a passion for great food, love the team environment, and want a place to grow then please join us!
If you have a passion for great food, love the team environment, and want a place to grow then please join us!
- Provides our customers with courteous and pleasant service within a clean and positive environment
- Greets all guests that arrive within visible area
- Takes our customer's food and beverage order; ensures the freshest quality and best presentation of all menu items
- Assists our customers with product selection; executes our company's "suggestive selling" techniques
- Has complete knowledge of the company's cash handling procedures and works according to those procedures
- Manages assigned cash and balances at the end of each shift; secures and accurately handles cash at all times
- Sets and clear tables; maintains dining room, restrooms and terraza manicured at all times
- Cleans and maintains his/her work area, equipment and storage areas at all times
- Coordinates multiple orders; communicates clearly and effectively in order to properly complete orders and services within established service times
- Ensures that the work areas, dishes and operational equipment assigned are kept in optimum condition of cleanliness, according to the standards of excellence established by the company
- Follows all opening and closing procedures
- Maintains proper company uniform and hygiene standards
- Complies with all company's policies, procedures, and training standards
- Records all items served at any time to anyone and accounts for products
- Sets and clear tables; maintains dining room, restrooms and terraza manicured at all times
- Provides excellent customer service and assistance to our amigos
- Assists guests and colleagues with any special requests
- Conforms to department training standards
- Maintains proper company uniform and hygiene standards
- Complies with all company rules, regulations, policies, and procedures