What are the responsibilities and job description for the Fraud Operations Specialist position at Zealogics?
Job Details
What You'll Do:
- Investigation and resolution of identified and reported fraud. This includes performing a wholistic review of transactions, account profile, client behaviour, and mitigating risk. Remediation and reporting required aligned to the product and regulatory association.
- Fraud Investigator will function as a liaison with Global Financial Crimes unit and additional stakeholders amid the referral process for regulatory reporting requirements.
- Ensuring timeliness with required EWS/Zelle reporting standards and requirements
- Efficiently manage caseload conducting timely outreach to clients and conducting interviews to understand the fact pattern where necessary
- Proactively identify recovery efforts from reported fraud transactions to recuperate losses
- Collaborates with Fraud Strategy on re-occurring fraud themes and assist on proposed decisions and action to be taken as a result of any fraud investigation
- Ability to describe basic fraud and case resolution decisions in clear and understandable language to internal clients
- Demonstrate ability to build and maintain strong working relationships with internal and external clients and act as a liaison in a professional manner with internal business units
- Prepare and document review findings in a concise, understandable manner for written communication to the appropriate parties
- Adheres to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations.
These skills will help you succeed in this role:
- Experience in a financial crime role 4 years' Superior analytical, critical thinking and decision-making skills utilizing data extraction
- Understanding of payment fraud, fraud schemes, common scams, and conducting payment fraud investigations.
- Superior time management and organizational skills to balance investigative efforts with client outreach and timely follow up to gather details
- The ability to research and respond to various methods of Debit card related fraud
- Preform research regarding fraudulent authorizations and take actionable steps to recovery fraudulent transactions and mitigate reputational and financial risk.
- Ensure proper case documentation and reporting
- Knowledge of BSA/AML requirements, suspicious activity reports, and other applicable regulations
- Excellent written and verbal communication skills
- Detail oriented with the ability and desire to work in a team environment
Even Better If You Have:
- Previous financial crime working experience
- Understanding of financial services industry products and processes
- Understanding of fraud and security issues within the banking and finance industry
- Previous experience working within a client service/hospitality based role
- The candidate must also be proficient working with Excel, Access, Business and PowerPoint
