Help Desk Specialist

The Help Desk Analyst will:

Answer telephone calls, e-mail inquiries, and visit customers experiencing technical problems

Install, configure, deploy, maintain, and ensure the effective operation, within standards, of all end-user hardware, software, and mobile devices. Some of these devices are:

Hardware: desktop PCs, tablets, peripherals equipment, printers, air cards, clocks, etc.

Software: Windows OS, Microsoft Office, applications, VPN, Netmotion

Job Description:

Monitor, respond to trouble calls, and provide end-user training in use of equipment and software

Analyze, troubleshoot, prioritize, communicate, and resolve incidents expeditiously both remotely and/or on-site

Utilize excellent customer service skills and exceed customer's expectations

Exhibit proficiency in Windows based applications such as IE, Chrome, Java, Adobe, etc.

Apply excellent written and verbal communication skills to convey technical and non-technical terms

Ability to document technical procedures/solutions to update Support Center documentation

Interact and coordinate resolution of problems with internal/external IT groups and/or vendors

Knowledge of MS Exchange, Active Directory, and Network protocols

*Shift work; may be required to work a flexible schedule, including nights, weekends, and holidays

Responsible for traveling to remote sites. After hours (on-call) weekly rotation

Valid driver license and ability to lift up to 50 lbs.