What are the responsibilities and job description for the Help Desk Specialist position at ZealoTech People?
The Help Desk Analyst will:
Answer telephone calls, e-mail inquiries, and visit customers experiencing technical problems
Install, configure, deploy, maintain, and ensure the effective operation, within standards, of all end-user hardware, software, and mobile devices. Some of these devices are:
Hardware: desktop PCs, tablets, peripherals equipment, printers, air cards, clocks, etc.
Software: Windows OS, Microsoft Office, applications, VPN, Netmotion
Job Description:
Monitor, respond to trouble calls, and provide end-user training in use of equipment and software
Analyze, troubleshoot, prioritize, communicate, and resolve incidents expeditiously both remotely and/or on-site
Utilize excellent customer service skills and exceed customer's expectations
Exhibit proficiency in Windows based applications such as IE, Chrome, Java, Adobe, etc.
Apply excellent written and verbal communication skills to convey technical and non-technical terms
Ability to document technical procedures/solutions to update Support Center documentation
Interact and coordinate resolution of problems with internal/external IT groups and/or vendors
Knowledge of MS Exchange, Active Directory, and Network protocols
*Shift work; may be required to work a flexible schedule, including nights, weekends, and holidays
Responsible for traveling to remote sites. After hours (on-call) weekly rotation
Valid driver license and ability to lift up to 50 lbs.
Salary : $19 - $21
