What are the responsibilities and job description for the Hotel Night Auditor position at Zehnder's of Frankenmuth?
Function: To greet and receive guests at the front desk and perform all services in a consistent and courteous manner. To accurately collect, record, and handle funds and financial transactions relating to guests. Perform the nightly audit of the guest billing and prepare the Front Desk for the following days arrivals. Find solutions and resolutions for all guest issues during that evening. Communicate all necessary information to the Front Desk opener. Cooperates with other Splash Village employees ensuring that guests receive Zehnder’s quality service.
Work Performed:
- Checks guests in and out using hotel security policy.
- Performs nightly audit and arrival preparation for the following day.
- Makes wake up calls.
- Answers the Front Desk phone
- Practices outstanding customer service to ensure guests’ needs are met to their full satisfaction.
- Provide concierge service to guests for all the Zehnder’s properties, including Zehnder’s Restaurant, and The Fortress Golf Course.
- Provide exceptional communication on general information the guest will need during their visit. Such as, Waterpark bands, hours of operation and our billing policy.
- Resolve guests’ complaints, concerns, and issues in a professional manner.
- Communicate guests’ needs to the appropriate department or log.
- Display an adept knowledge of the following software programs; OPERA, IVY, and OpenTable.
- Promotes future sales through guest contact and interaction.
- Any other tasks or duties as assigned by management.
Physical Requirements: While performing duties of this job, the employee is frequently required to stand, walk, type, talk and hear.
Educational Requirements: A minimum of two years related experience and/or training in reservation or hospitality industry. Candidates with a strong customer service background in non-hospitality field will be considered. High school diploma or equivalent.
Other Requirements: Must demonstrate exceptional verbal and written communication skills and possess excellent manners. Must be able to work by themselves and prioritize what needs to be done. Must be able to successfully resolve issues for guests. Must possess a willingness to learn, change, and grow. Must have a positive approach to basic computer keyboard experience, good communication and verbal skills and customer service oriented. Ability to calculate figures and amounts such as discounts and percentages. Must possess knowledge of Microsoft Windows and Office. Must maintain a position of good standing (no disciplinary actions or formal discussions concerning performance or customer service procedures against employee) Mandatory to be available to work weekends.
Age Requirements: Must be 18 years of age or older.
Job Type: Part-time
Pay: From $16.00 per hour
Schedule:
- Holidays
- Night shift
Work Location: In person
Salary : $16
