What are the responsibilities and job description for the Bilingual-Automotive Quick Lane Service Advisor-Entry level position at Zeigler Auto Group?
Welcome to Team Zeigler! Are you ready for a fast-paced, professional career with a world-class culture and endless opportunities for development growth and career advancement? If you have a positive and contagious energy and want to be part of a fun team, then this is the career for you! We offer countless training avenues including our Guest Speaker Series when we invite professional athletes, coaches, and motivational speakers to come and speak to our team. When you join Zeigler Auto Group, you will be part of a family who is driven to succeed both personally and professionally!
Service AdvisorJob Summary:
Service Advisor is a liaison between the customer and the service technician. The Service Advisor communicates with the customer to determine their vehicles repair needs and provides the technician with accurate repair descriptions.
Supervisory Responsibilities:
- None.
Duties/Responsibilities:
- Greets and interacts with customers.
- Consults with customers to understand their needs and schedule service appointments.
- Demonstrates and explains repairs, selecting and suggesting options suitable for the customer’s needs.
- Answers customer’s questions about repairs.
- Assists customers with purchase decisions.
- Write repair orders accurately and provide customers with written cost estimates.
- Check on status of repair orders and keep customers updated on completion time.
- Contact customers regarding changes in the estimate or promised time, explain cost and time requirements in detail and obtain proper authorization before any additional repairs are performed.
Required Skills/Abilities:
- Excellent verbal communication skills.
- Excellent active listening skills.
- Excellent sales and customer service skills.
- Maintain high customer satisfaction standards.
- Extensive knowledge of the automotive industry.
- Ability to anticipate customers’ needs.
- Professional appearance.
Education and Experience:
- High school diploma or equivalent preferred.
- ADP experience preferred.
- On-the-job training provided.
Physical Requirements:
- Prolonged periods of standing and walking.
- Must be able to lift up to 15 pounds at times.
- Exposure to outside elements.
- Exposure to exhaust.
Job Type: Full-time
Pay: $30,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Work Days:
- Weekends as needed
Language:
- Spanish (Preferred)
Ability to Commute:
- North Riverside, IL 60546 (Required)
Work Location: In person
Salary : $30,000 - $50,000
