What are the responsibilities and job description for the Hotel Front Desk Manager position at Zell Property Management?
Job Overview
We are seeking a dedicated and experienced Hotel Front Desk Manager to oversee the daily operations of our front desk team at our esteemed hotel. The ideal candidate will possess exceptional customer service skills and a strong background in hotel management. This role is crucial for ensuring guest satisfaction and maintaining efficient front desk operations, including managing guest relations and overseeing the night audit process.
Duties
- Supervise and train front desk staff to ensure high standards of guest service.
- Manage daily front desk operations, including check-ins, check-outs, and reservations.
- Address guest inquiries and resolve any issues promptly to enhance guest satisfaction.
- Oversee the night audit process, ensuring accurate reporting and financial reconciliation.
- Maintain effective communication with other departments to ensure seamless guest experiences.
- Implement policies and procedures to improve operational efficiency at the front desk.
- Foster a welcoming atmosphere for guests while promoting hotel amenities and services.
- Monitor staff performance and provide feedback to encourage professional development.
Experience
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Familiarity with front desk operations, including reservation systems and night audit procedures.
- Excellent phone etiquette and communication skills; bilingual abilities are a plus.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Previous experience with InnRoad PMS is preferred but not required.
Join our team as we strive to provide exceptional service and memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $22.00 - $26.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Free parking
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $22 - $26
