What are the responsibilities and job description for the Customer Service / Complaint Management Coordinator position at Zempleo Inc?
OVERVIEW:
Our client, a US Fortune 250 company and a global medical technology corporation serving customers in Clinical Labs, Health care research & Pharmaceutical industry, seeks an accomplished Customer Service/Complaint Management Coordinator
** JOB TITLE: Customer Service/Complaint Management Coordinator
** LOCATION: Onsite Role | 7 Loveton Circle Sparks MD 21152
** DURATION: 12 months
Pay Rate: $30.00/hr. - $34.00/hr.
JOB RESPONSIBILITIES:
- The primary responsibilities for this role are:
- Administrative data collection and entry.
- This role is customer facing internal and external customers. Communication methods consists of physical mailings, phone calls, emails, and conference calls.
- Data entry into excel spreadsheet.
- Contact information collection and documentation.
- Document information gathered.
- Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer.
- Ensures compliance with all client policies and procedures.
- Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer.
- Make Outbound calls to various customers to verify if field action notifications have been received.
- Able to navigate through large medical facilities to identify the correct party to acknowledge corrective action notices.
- Maintain detailed records of outbound calls such as representative names, titles, disposition of any products.
- Raise any escalated concerns to the next level of management.
- May perform other duties as required.
JOB REQUIREMENTS:
- Education: High school degree required. Associate degree preferred.
- Working knowledge of 21 CFR820, ISO 13485, and other international standards preferred
- Working knowledge of Canadian Medical Device, Drugs, NHP and CTO regulations preferred.
- Proficiency in Microsoft Office, specifically Word and Excel
I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Job Types: Full-time, Contract
Pay: $30.00 - $34.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- MS Office (specifically Word and Excel): 1 year (Required)
Ability to Commute:
- Sparks, MD (Required)
Work Location: In person
Salary : $30 - $34
