Programmer Analyst - Conversational AI Engineer

Job Description

We are seeking a Conversational AI Engineer to design, implement, and enhance a conversational AI agent leveraging the latest advancements in Generative AI and Natural Language Processing (NLP). This role will work closely with business stakeholders to understand user needs, analyze AI interactions, and develop intelligent, responsive chatbot experiences. The ideal candidate has experience with Dialogflow CX, Vertex AI, BigQuery, and Looker Studio, as well as a deep understanding of LLMs (Large Language Models), prompt engineering, and fine-tuning AI models.

Job Duties

• Develop and optimize a Generative AI-powered virtual assistant to provide accurate, dynamic, and context-aware responses.
• Leverage LLMs and fine-tuning techniques within Vertex AI for advanced conversational capabilities.
• Implement and refine conversational experiences in Dialogflow CX, incorporating Playbooks and Tools for structured interactions.
• Analyze chatbot performance using BigQuery and Looker Studio to identify areas for improvement and enhance response quality.
• Create guided conversational flows and prompt engineering strategies to optimize AI responses.
• Enhance AI reasoning and retrieval-augmented generation (RAG) techniques to improve the agent’s ability to pull in relevant, up-to-date information.
• Integrate Google Cloud Functions for seamless backend connectivity and automation.
• Work with stakeholders to ensure AI solutions align with business goals and compliance requirements.
• Monitor and iterate on AI model performance, implementing continual improvements based on user feedback and analytics.

Requirements

Desired Skills

Minimum Education

Location

Additional Requirements

Employment Terms

About Zenfreed

At Zenfreed, we are more than an IT company. We bridge the gap between people wanting to do the work they were meant to do and organizations needing the right talent.

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Benefits

We understand a comprehensive benefits package is crucial to employment satisfaction. We offer medical, dental and vision coverage options for all employees.

Requirements

Bachelor’s or master’s degree in computer science, Computer Information Systems, AI, or a related field. Experience developing AI-powered chatbots or virtual assistants, preferably using Dialogflow CX and Vertex AI. Strong understanding of Generative AI, LLMs, NLP, and prompt engineering techniques. Proficiency in Google Cloud Services, including Vertex AI, BigQuery, Looker Studio, and Cloud Functions. Familiarity with Dialogflow Playbooks and Tools for structured conversational AI development. Experience analyzing AI performance metrics and improving model accuracy. Ability to translate business needs into effective Generative AI solutions. Strong problem-solving skills and ability to work with both technical and non-technical stakeholders. Desired Skills Familiarity with APIs, cloud security best practices, and AI ethics. Proficiency in Python or JavaScript for AI model integration and automation. Experience with RAG-based AI approaches to improve knowledge retrieval in conversations. Experience deploying infrastructure as code using Terraform. Minimum Education Bachelor's Degree Location Both local and non-local candidates (able to quickly relocate upon acceptance) will be considered for this position. Local candidates HIGHLY desired Position is a hybrid schedule with onsite Mondays and Tuesdays each week. NO REMOTE ONLY OPTION. Working hours Monday-Friday, approximately 8 : 00 a.m. to 5 : 00 p.m. Additional Requirements Must be authorized to work in the United States; We are unable to offer sponsorships at this time Must undergo a background check and drug screening for employment. Employment Terms This is a W2 position 40 hrs per week HYBRID schedule - onsite Mondays and Tuesdays each week. NO REMOTE ONLY OPTION. About Zenfreed At Zenfreed, we are more than an IT company. We bridge the gap between people wanting to do the work they were meant to do and organizations needing the right talent. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.