What are the responsibilities and job description for the Litify Legal eBilling Business Analyst position at Zenith Services Inc.?
Key responsibility
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- Collaborate with Legal business team to gather requirements.
- Prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations, testing, and user documentation.
- Document requirements by creating use cases, user stories, Business Requirement Document (BRD), class diagram, Entity-Relationship (ER) diagram, and sequence diagrams.
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
- Gather and analyze technical and functional information from various sources to document new or changing product functionality
- Assist with project management for selected projects. Update Wrike tasks and generate weekly and monthly reports for management.
- Integrate user-friendly content in illustrations, graphs, and infographics for enhanced user experience.
- Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
- Create in-depth user guides, FAQs, technical overviews, and in-product help documentation.
- Test both the product and its documentation for accuracy and consistency.
- Test business processes and recommend improvements.
Skills and Qualifications
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- Bachelor's degree in relevant technical field.
- 2 years of experience in Litify ELM
- 10 years of industry experience i legal domain knowledge especially with Legal Tech platform
- 10 years of experience in eBilling and Matter management
- Proven ability to quickly learn and understand complex topics
- Previous experience writing documentation and procedural materials for multiple audiences
- Superior written and verbal communication skills, with a keen eye for detail
- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content.
Preferred Qualifications
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- Proven ability to handle multiple projects simultaneously, with an eye for prioritization
- Firm understanding of the systems development life cycle (SDLC)
- Previous software development experience
- Certification through the Society for Technical Communicators
- Experience using XML tools to create documentation.
