Production Support Manager

Hello,

Zenosys is looking for Production Support Manager client Wilmington, DE If you are available and interested in the below opportunity, please send me updated resume. Thanks

Job Title Production Support Manager

Location- Wilmington, DE (Hybrid)

Duration 6 Months Contracts to hire

If you are interested, please provide the following details along with the updated resume to speed up the interview process.

Full Legal Name as mentioned in Drivers' license:

Current Location:

Willing to relocate to the specified work location:

Currently on a project or actively looking:

Availability for interview:

Availability to join the project:

Date of Birth (Month/Date):

Visa Status:

Since how long the candidate has been in US

Need Education details with University Name, Location & Passing year in resume.:

LinkedIn address

• Responsible for managing the production support team
• This team supports a rules-based processing system that runs in a Microsoft Azure hosted environment and a number of legacy mainframe and client server-based systems
• The Production Support manager will work directly with the executive who is responsible for the system. It is a highly visible position
• Work to ensure the stability, availability, and reliability of the tax and revenue systems
• Provide daily direction to the production team by leveraging a matrix management approach that fosters a highly collaborative team culture
• Work with the implementation partner s Service Deliver Manager to ensure alignment of DOR initiatives and direction, and effectiveness services they are providing
• Work with the production support team to provide recurring reporting and status to the customer
• Manage active incidents and issues and provide recurring status updates to executive management
• Responsible for the appropriate level of communication to impacted parties during and after incidents
• Work directly with the primary customer contact to coordinate problem remediation discussions and activities
• Implement and maintain ITIL processes within daily operational practices. Ensure metrics and quality standards are adhered to
• Develop and maintain effective relationships with partners, including the primary implementation partner and 3rd party providers whose products we use
• Perform continuous improvement of process and platforms by embracing new and better ways of doing things
• Develop a strong understanding of the customers business and its fundamental processes and systems
• Own and resolve issues escalated to the production support team
• Help facilitate technical troubleshooting of complex and highly visible technology incidents, engaging the resources from across the production team
• Use strong technical and operational skills to proactively identify and recommend opportunities, creating sound processes that will increase the efficiency and effectiveness of problem escalation, tracking, reporting and resolution
• Keep abreast of business changes targeted for implementation

What You'll Need

Required:

• Bachelor s degree in computer science, CIS, MIS, or a related field
• Experience working with Microsoft Application skills particularly with Excel
• Experience with Team Foundation Server (TFS) and ServiceNow
• 5 years of relevant experience managing a production environment
• Experience working in a Microsoft DevOps environment
• Background as a production support manager in an ITIL-based processing environment
• Strong leadership and drive to assist with the implementation and maintenance of ITIL production processes and support standards
• Excellent communication skills
• Experience working directly with executive leadership
• Hands-on management style with the ability to work at and understand the technical aspects of problems that occur
• Outgoing and enthusiastic personality
• Professional business demeanor
• Customer-focused attitude and desire to interface directly with end-user clients

If interested Please send me your resume at

Thanks,
HemendraKalal,
Ph: (O)
Sr. Technical Recruiter,
Fax:
Zenosys Consulting,
Web: