Business Analyst/Technical Writer I (Junior) - U.S. Citizenship Required

Description

ZenPoint Solutions LLC (“ZenPoint Solutions”) is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.

Position Overview: The Department of State is actively seeking a highly motivated and skilled Business Analyst/Technical Writer I (Junior) with a strong work ethic and a commitment to excellence. The ideal candidate will possess exceptional communication and interpersonal abilities, demonstrate a keen eye for detail, and exhibit strong organizational skills. The candidate should have a proven track record of collaborating effectively within a team, managing competing priorities, and adapting to evolving project requirements. We are looking for someone who thrives in a dynamic environment and can balance multiple tasks efficiently while maintaining high standards of quality.

Clearance Requirement: Candidates must hold a minimum Interim Secret clearance and be able to secure and maintain a Secret clearance

Work Location: Springfield, VA

Work Schedule (Onsite): Five (5) days a week onsite at the customer’s facility

Requirements

• Review, draft and/or edit content such as Standard Operating Procedures (SOPs), Memorandum of Understanding (MOU), Memorandum of Agreements (MOA), Online help articles, training material, meeting notes and requirements documentation
• Analyze information required for the development or update of policy, procedure, and documentation
• Produce quality content with prompt delivery of all task and contractual deliverables associated with product development
• Assist in meeting facilitation, including contributing to discussion and taking meeting notes
• Present information in a concise and logical way for reader comprehension
• Generate innovative ideas for content and workflow solutions
• Meet with subject-matter experts to collect and synthesize information, prepare written text and produce technical content that enhances the user experience
• Collaborate with members of the product team to decompose large epics into features and user stories that can be understood and approved by members of the development team
• Help facilitate planning sessions with clients and team members to ensure that planned work is well-defined, planned, articulated, and understood
• Analyze complex and technical information required for product development.
• Lead or assist with requirements gathering sessions to produce accurate user-facing documentation
• Maintain and organize the internal document library
  
  

Required Qualifications

• Candidate must be a United States Citizen and present proof of Citizenship, if selected
• Review, draft and/or edit content such as Standard Operating Procedures (SOPs), Memorandum of Understanding (MOU), Memorandum of Agreements (MOA), Online help articles, training material, meeting notes and requirements documentation
• Analyze information required for the development or update of policy, procedure, and documentation
• Produce quality content with prompt delivery of all task and contractual deliverables associated with product development
• Assist in meeting facilitation, including contributing to discussion and taking meeting notes
• Present information in a concise and logical way for reader comprehension
• Generate innovative ideas for content and workflow solutions
• Meet with subject-matter experts to collect and synthesize information, prepare written text and produce technical content that enhances the user experience
• Collaborate with members of the product team to decompose large epics into features and user stories that can be understood and approved by members of the development team
• Help facilitate planning sessions with clients and team members to ensure that planned work is well-defined, planned, articulated, and understood
• Analyze complex and technical information required for product development.
• Lead or assist with requirements gathering sessions to produce accurate user-facing documentation
• Maintain and organize the internal document library
  
  

Bonus Qualifications

• Able to manage shifting priorities
• Great customer service skills
• Strong focus and commitment to providing end user customer service
• Adept in managing changing priorities and demanding schedules
• Experience working with technical and non-technical team members, and stakeholders at different levels in IT field
• Familiarity with Agile
  
  

Company Benefits: We take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary life insurance for financial security, and short-term and long-term disability insurance to provide peace of mind in case of unexpected illness or injury. You'll have the option to contribute to a 401(k)-retirement plan with company matching contributions to save for the future. We also offer flexible spending accounts to help manage medical and dependent care costs on a pre-tax basis. On top of that, you'll enjoy a generous paid leave policy, including federal holidays, to maintain a healthy work-life balance. To help you grow in your career, we offer professional development opportunities and a tuition assistance program.

Commitment to Equality: At ZenPoint Solutions, we value diverse perspectives and are committed to providing equal employment opportunities. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected under applicable federal, state, or local laws.