Technical Writer II (Intermediate) - U.S. Citizenship Required

ZenPoint Solutions LLC ( ZenPoint Solutions ) is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.

Position Overview: One of our Department of State contracts is seeking a Technical Writer II (Intermediate) who possesses a strong work ethic, outstanding communication and interpersonal skills, and meticulous attention to detail. This role requires a collaborative professional who can work seamlessly within a cross-functional team environment. The successful candidate will provide comprehensive support to the IT service management and delivery team, which includes a variety of responsibilities such as developing and maintaining high-quality documentation, engaging directly with end-users to understand and address their needs, troubleshooting technical issues, gathering and refining requirements for IT projects, and performing manual testing to ensure system quality and performance. The role demands a proactive individual who is eager to contribute to multiple aspects of IT service delivery, enhancing overall team efficiency and effectiveness.

Clearance Requirement: Candidates must hold a minimum Interim Secret clearance and be able to secure a full scope Secret clearance if selected for this position.

Work Location: Washington, DC

Work Schedule (Onsite): Five (5) days a week onsite at the customer s facility

• Review, draft and/or edit content such as Standard Operating Procedures (SOPs), online help articles, training material, memos, meeting notes, policy documents, and customer facing communications
• Determine the clearest and most logical way to present information for greatest reader comprehension.
• Analyze complex and technical information required for product development
• Produce quality content with prompt delivery of all task and contractual deliverables associated with product development within the cadence of a two-week Agile sprint
• Assist in meeting facilitation, including contributing to discussion and taking detailed meeting notes
• Meet with subject-matter experts to collect and synthesize information, prepare written text and produce technical content that enhances the user experience
• Assist with requirements gathering and planning sessions to produce accurate customer-facing documentation
• Maintain and organize the internal document library

Required Qualifications:

• Candidate must be a United States Citizen and present proof of Citizenship, if selected
• 3 Years of experience as Technical Writer, Business Analyst, and/or similar role
• Bachelor s degree in a relevant field (English, Literature, and/or Writing a plus) or equivalent work experience
• Well-versed in Agile with a familiarity with IT
• Outstanding verbal and written communication skills. This includes being able to present information in a concise and logical way for reader comprehension
• Experience creating analysis documentation for multiple audiences
• Experience creating and using infographics such as diagrams, screenshots, charts, workflows, and graphics that increase users understanding
• Experience working with technical and non-technical team members, and stakeholders at different levels in the IT field
• Experience working with Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint

Bonus Qualifications:

• Strong focus and commitment to providing end user customer service
• Adept in managing changing priorities and demanding schedules

Company Benefits: We take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary life insurance for financial security, and short-term and long-term disability insurance to provide peace of mind in case of unexpected illness or injury. You'll have the option to contribute to a 401(k)-retirement plan with company matching contributions to save for the future. We also offer flexible spending accounts to help manage medical and dependent care costs on a pre-tax basis. On top of that, you'll enjoy a generous paid leave policy, including federal holidays, to maintain a healthy work-life balance. To help you grow in your career, we offer professional development opportunities and a tuition assistance program.

Commitment to Equality: At ZenPoint Solutions, we value diverse perspectives and are committed to providing equal employment opportunities. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected under applicable federal, state, or local laws.