What are the responsibilities and job description for the SERVICE DESK-SERVICE DESK position at Zensar Technologies?
Job Description
Service Desk
2-3 years
What's this role about?
Service Desk
2-3 years
What's this role about?
- Service Desk for US Client.
- 1-2 years of Phone/Customer support experience Mandatory with excellent communication skills.
- 3 years of Windows Technical Service desk experience is necessary.
- knowledge Windows 10, 11..
- Knowledge in windows build
- knowledge with the following: Windows, AD, Avamar, VMWare, Citrix, Exchange, SCCM, SCOM etc.,
- ITSM ticketing tools such as Ivanti, ServiceNow etc.,
- User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.,
- Remote desktop connectivity applications, Windows end point support
- MS Office Suite and application support
- Web Application, VPN knowledge
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions.
- Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
- Responsible for installing desktop applications and software
- Work experience with SCCM patch deployments and SCOM monitoring tools
- knowledge of scripting.
- Highly self-motivated with keen attention to detail
