What are the responsibilities and job description for the Install Manager position at Zephyr?
Zephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.
The Role :
The Install Manager is the linchpin in orchestrating and optimizing HVAC installations from sale to successful completion. The Manager ensures the development and performance of the installers and is ultimately responsible for driving completed revenue for HVAC replacement projects. He works and coordinates with Outside Project Managers, Inside Sales Representatives, and the Install Coordinator to meticulously plan and execute each installation.
Duties & Responsibilities :
- Plan and Execute HVAC Installations
- Receive sales data from Project Managers and plan system design, materials, and labor for residential HVAC installations.
- Work with the Install Coordinator to order, receive, and stage install components
- Ensure installations are finished on schedule, within budget, and to all relevant safety, code, and quality standards
- Communicate with clients to resolve installation issues and complaints
- Technician Supervision & Development
- Hold bi-weekly 1 : 1's with installers to give / receive feedback and provide individualized coaching and goal-setting assistance; work to turn every Helper into a Lead
- Conduct regular meetings in coordination with vendor trainers to continually improve technician skills and quality of installations
- Create and enforce processes for installers to follow before, during, and after installations
- Labor Management
- Recruit, interview, hire, and train installers in conjunction with the General Manager to meet budget
- Submit / review payroll for installers to accounting weekly
- Actively manage install department labor to fall within 5-8% of department revenue
- Manage installations to keep recall rate below 5%
- Assign installers to jobs based on technical competence and productivity to create high-performing crews
- Communicate capacity to the Sales Department daily in conjunction with the Install Coordinator
Benefits and Perks :
Zephyr and it's companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.