What are the responsibilities and job description for the Game Master position at Zero Latency VR - Destiny USA?
Game Masters / Operations Associates host, educate, and guide customers through our world leading experiences in Free-Roam Virtual Reality and Interactive Axe Throwing with great energy and professionalism. Applicants for the Game Master role should be prepared for the below/possess the below characteristics:
Game Master / Operations Associate Responsibilities Include:
- Proactive/Enthusiastic Customer education all the way at the storefront
- Customer check-in, suit-up and suit-down
- Visitor Management, facilitating customer traffic and managing bookings efficiently
- Presenting the player safety briefing
- Managing in-game sessions, ensuring player safety, ensuring thrower safety
- Providing Coaching, Encouragement, and Superior Customer Service for all visitors and customers
- Active participation in, and contributions to team Social Media content and projects
- Maintenance of Virtual Reality equipment and Axe Throwing equipment
- Maintaining Cleanliness of the entire venue
- Opening/closing the venue, auditing sales and accounting for cash
- Basic and routine data collection and data entry tasks (customer feedback, responding to Google reviews, social media messages and comments, other KPIs as identified by management)
Game Master / Operations Associate Required Characteristics:
- Must be a Team Player, Work Well with Others, High Energy, Charismatic, Sociable, Good with People, Well Spoken
- Takes Initiative, Proactive Work Ethic, Can work Independently
- High Resilience, Not easily discouraged
- 2 years of customer service experience in the entertainment/hospitality industry
- Comfortable managing high-pressure situations, good problem-solving skills
- Punctuality, Presentability, Proactivity, Initiative, Coachable, Learning Attitude
Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: 15 – 20 per week
Schedule:
- 4 hour shift
- Evening shift
- Monday to Friday
- On call
- Weekends as needed
- Weekends only
Supplemental Pay:
- Bonus opportunities
Application Question(s):
- Are you able to actively work for periods of 4 - 6 hours uninterrupted, without frequent disruptions, distractions (including constant cell phone use), or obligations that will affect performance of duties?
Education:
- High school or equivalent (Required)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $16